خلاصہ

Experienced customer oriented professional with strong multi-tasking skills and ability to efficiently prioritize task.Problem solver with detail orientation and active listening skills. Proven customer support ability, negotiation skills, and strong market knowledge in the position of a Customer Services Officer.

تجربہ

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Branch Services Manager
Faysal Bank Limited
اکتوبر ۲۰۲۱ - موجودہ | Nowshera, Pakistan

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Branch Services Officer
Faysal Bank Limited
ستمبر ۲۰۲۱ - اکتوبر ۲۰۲۲ | Mardan, Pakistan

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Cuatomer Sevices Officer
BankIslami Pakistan Limited
مئی ۲۰۲۱ - ستمبر ۲۰۲۱ | Mardan, Pakistan

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Customer Services Officer
Silk Bank Limited
مارچ ۲۰۲۰ - مئی ۲۰۲۰ | Mardan, Pakistan

Universal Teller

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Branch Services Officer
Faysal Bank Limited
مارچ ۲۰۱٦ - مارچ ۲۰۱۹ | Mardan, Pakistan

(1) Authorizing cash and cheque transactions and supervising entries up to limit assigned by management.

(2) Ensuring other counter related issues such as funds transfer, cheque clearing and payment orders are processed in line with the SOPs of the bank with complete adherence of regulatory requirements.

(3) Custodian of ATM keys and responsible for ATM reconciliation, balancing and replenishments.

(4) Maintenance/balancing and issuance of cheque book/ATM cards.

(5) Stop payment marking in the system and maintaining record.

(6) Extraction, checking and monitoring of branch operational reports.

(7) Responsible for record maintenance/ archiving.

(8) Responsible to respond timely to various queries made by HO/SBP/Branches in consultation with BM/BSM.

(9) Responsible to provide information to CPU about inward and outward clearing, inward and outward remittances queries.

(10) Balancing of suspense accounts.

(11) Managing expense account.

(12) Backup of BSM/BSO as and when required.

(13) Meticulous compliance with SBP/Bank's SOP and other regulatory authorities.

(14) Any other banking activity assigned by the supervisor.

تعلیم

University of Peshawar
ماسٹرز, ماسٹرز ان آرٹس, Masters in Arts‎
درجہ D
2017
University of Peshawar
بیچلرز, بیچلرز ان آرٹس, Bachelor in Arts‎
English Literature, Political Science, English Grammar
درجہ D
2014
BISE
انٹرمیڈیٹ / اے لیول, فیکلٹی آف سائنس (پری انجینئرنگ), Higher Secondary School Certificate‎
physics, chemistry, mathematics
درجہ B
2011
BISE
میٹرک / او لیول, سائنس, Secondary School Certificate‎
Physics, Chemistry, Biology
درجہ A
2009

پیشہ ورانہ مہارتیں

ماہر C Problem Solving
ماہر Commitment to Customer Service
ماہر Emotional Intelligence
ماہر Financial Operations
ماہر Pay Close Attention to Detail
متوسط Tax Returns Management
ماہر Team Player
ماہر Turbine Monitoring

زبانیں

ماہر پشتو
ماہر انگریزی
ماہر اردو
ابتدائی پنجابی

Muzammil آپکے جاننے والے

Asad Ijaz
Allied Bank Limited