Communicating with European clients, as well as UK and USA clients through efficient and timely email response.
Order management - handling all new sales orders, coming in through company website.
Assisting European clients in diffrent European languages (French,Spanish, Italian) through smart / Google translator.
Expertly translating official documents from European languages to English. 
Responding to client queries through email, Live Chat support, website Contact Forms and WhatsApp. 
Issuing MMSI licences through dedicated company software.
Reviewing and approving clients official documents for registration process.
Expertly filling out application forms and authourisation documents for registration process.
Updating and handling all order status on CRM software.
Sending payment links and invoices, through CRM software.
Updating and managing dealer discounts on system.
Using software Trengo, Shopify, Hubspot, Duoplane, for client communication.
Co-ordinating with team through MICROSFT TEAMS.

Processing all new sales order, placed through online portal or confirmed quotation.
Responds to all customer sales and dispatch related queries.
Manages warehouse team.
Gives training to all team members to process shipping labels
Provides all boxes of weights and dimensions to team members
Provides shipping quotations for bulk/international orders.
SHIPPING - sends monthly credit refunds to Star Track, to be adjusted in invoices. 
SHIPPING - maintains excel sheet for Shipping costs calculations. 
Provides assistance to all client queries until goods are delivered.
Lodges complaints with freight companies for delayed/unsuccessful and partial shipments.
Lodges complaints with freight companies for delayed product shipments from different vendors. 
Creating dispatch/shipping labels for all orders to process dispatch.
Generates daily manifest reports for the warehouse.
All rounder at the work.

▪ Preparing all priced and un priced furniture quotations, within the given project deadlines as per – BOQ’s /
Drawings and Layouts.
▪ Preparing furniture product specification sheet / technical datasheets for each product.
▪ Preparing PP presentations as per proposed quotation, keeping in my mind the standard theme, color and
logo of our clients.
▪ Coordinating with suppliers in China/USA/Denmark/Sweden/Spain/UAE for pricing and enquiries related to
product details.
▪ Preparation of final sample / finishes approvals to be taken, signed stamped from each client, looking into all
pre-sales responsibilities.
▪ Assisting with quantification of fit out layouts on Autocad – calculating quantities of partitions, flooring, walls
and all other fit out areas.
▪ Coordinating with logistics /freight forwarders for shipment details – updating delivery and site installation
dates.
▪ Assisting with hiring procedure by coordinating with recruiters, screening CVs, scheduling interviews.
▪ Preparing daily task reports, maintaining all project files, documentation for all completed job (soft copy file
and hard copy files).
▪ Meeting new furniture suppliers, maintaining all product catalogues/ brochures for team support reference
and to be shown to clients as required.

▪ Preparing all priced and unpriced hardware schedules/ quotations in the CRM system with the given project
deadlines as per given enquiry documents – BOQ’s / Drawings and HWS.
▪ Preparing technical submittals, O&M Manuals, Masterkey Memos, Specification documents, Covering letters
and other related documents.
▪ Using the CRM system to make sure all documents are attached and all project details are updated on time.
▪ Coordinating with team members for preparation of product Sample Boards.
▪ Attending to all email / telephone enquiries for ironmongery and sending quotations as per requirement.
▪ Scheduling all company deliveries within Dubai, Shj and Abu Dhabi.
▪ Preparing daily team task reports and arranging daily team meetings.
▪ Maintaining track of all company emails being distributed, signed and filed accurately.

▪ Identifies business opportunities by identifying prospects and evaluating their position in the industry;
researching and analyzing sales options.
▪ Identify potential customers through databases, cold calling, follow up leads and telephone / personal
contacts, etc.
▪ Collate and share market information, customer insights, and performance parameters in specified formats
on a regular basis.
▪ Pro-actively manage and develop a portfolio of customers, generating new relationships and enhancing
existing ones. Keep the marketing database up-to-date, import new data, update records and perform the
necessary cross-checks.
▪ Identifies product improvements or new products by remaining current on industry trends, market activities,
and competitors.

▪ Attend to inbound calls from Australia, New Zealand and UK providing on call technical assistance with e-pay
products.
▪ Provide technical assistance and over the call training to clients all over these countries using swipe-card
terminals.
▪ Attending to customer queries within estimated call time limit for each type of query.
▪ Making sure all SOP’s and KPIs are followed and achieved.
▪ Assisting to customers on live CHAT and email reply option as well along with inbound calls.
▪ Assisted QA manager with QA calls monitoring, reviewing calls in team meetings and providing feedback for
further call quality improvement.
▪ Provide training to new team members with all product knowledge, SOP’s and given other guidelines.

▪ Work with Emirates ITSC team to file on-call IT complaint tickets for all EK staff in UAE and across the globe.
▪ Provide on-call assistance with issues as password setups, recovery, email archiving and scheduling
technicians to visit EK sites facing any technical faults.
▪ Providing assistance to staff with hardware and software issues at Dubai International Airport.
▪ Upgrading and maintenance of systems used by management, staff and sister concern firms.
▪ Provide technical support for various external/ internal events that the company may organize.
▪ Install and initiating personal computer systems to various systems in the organization.
▪ Maintaining and updating records and tracking databases and hardware/ software inventory in the system.
▪ Assisting in installing and configuring computer hardware operating systems and applications to employees.
▪ Resolving technical problems and answering queries by telephone in support of internal and/or outside staff
computer hardware, software, network, and telecommunications systems.