Third Party Integration:

Collaborate with external vendors, partners, and third-party service providers to integrate their systems and services with PTCL\'s infrastructure.
Ensure seamless integration of third-party solutions to enhance overall service offerings.



System Analysis:

Analyze the technical requirements of third-party systems and develop strategies for efficient integration.
Conduct thorough assessments of compatibility, scalability, and security aspects of integrated systems.



Technical Support:

Provide technical support during the integration process, troubleshoot issues, and coordinate with external partners to resolve any challenges.
Collaborate with cross-functional teams to ensure smooth communication and integration across different departments.



Documentation:

Create comprehensive documentation for integration processes, including technical specifications, workflow diagrams, and troubleshooting guides.
Keep documentation up-to-date with any changes in integration processes or systems.



Quality Assurance:

Perform thorough testing of integrated systems to ensure functionality, reliability, and security.
Work closely with QA teams to address any identified issues and implement improvements.

Answering phones and responding to emails: An office assistant is often the first point of contact for customers or clients. They answer incoming phone calls and respond to emails, forwarding messages to the appropriate department or person.


Managing schedules: An office assistant may be responsible for scheduling appointments and meetings, arranging travel accommodations, and keeping track of important dates.


Filing and organizing documents: An office assistant may be responsible for maintaining a company\'s filing system, ensuring that documents are filed in the correct location and are easy to retrieve when needed.


Data entry: An office assistant may be responsible for entering data into spreadsheets or databases, ensuring that information is accurate and up-to-date.


Assisting with payroll and accounting tasks: An office assistant may assist with basic accounting tasks such as processing invoices, managing accounts payable and receivable,

Providing technical support: IT assistants are responsible for providing technical support to employees, customers or clients of the organization. They may help troubleshoot hardware or software issues, set up new systems or devices, and perform routine maintenance tasks.


Installing and configuring software and hardware: IT assistants may be responsible for installing and configuring software and hardware, such as operating systems, applications, printers, and other devices. They may also assist in setting up computer networks and other IT infrastructure.


Monitoring and maintaining systems: IT assistants may be responsible for monitoring the performance of IT systems, identifying potential issues, and resolving them before they become major problems. This may involve monitoring servers, databases, and other systems to ensure they are functioning properly.


Managing user accounts and access: IT assistants may be responsible for creating and managing user accounts and access to various IT systems and applications. This may involve setting up new accounts, assigning permissions, and revoking access when necessary.


Training users: IT assistants may be responsible for training users on how to use various IT systems and applications. They may create training materials, provide one-on-one training sessions, or conduct group training sessions.