خلاصہ

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تجربہ

کمپنی کا لوگو
Product Support Executive
ROZEE.PK
دسمبر ۲۰۱۹ - موجودہ | Lahore, Pakistan

Responding to customer inquiries, complains, questions, and suggestions as per the defined process guidelines.
Providing Pre and Post Sales Support to customers over emails and phone.
Getting abreast of ROZEE tools and services
Performing customer verification
Using company provided software tools
Proofreading content before it goes Live over the website
Following-up on missing information by the employers
Dealing directly with customers over the phone and via e-mails
Keeping records of details and inquiries of customer complaints and take action accordingly
Creating and maintain warm & strong client relationship by assisting them in using ROZEE products

کمپنی کا لوگو
Business Oprations Specialist
Pakistan Mobile Communication (Jazz)
جنوری ۲۰۱۷ - دسمبر ۲۰۱۹ | Lahore, Pakistan


Responding to customer inquiries, complains, questions, and suggestions as per the defined process guidelines.
Providing Pre and Post Sales Support to customers over emails and phone.
Using company provided software tools
Dealing directly with customers over the phone and via e-mails
Keeping records of details and inquiries of customer complaints and take action accordingly
Creating and maintain warm & strong client relationship.

کمپنی کا لوگو
Customer Care Representative
Pakistan Mobile Communication (Jazz)
فروری ۲۰۱۵ - جنوری ۲۰۱۷ | Lahore, Pakistan

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تعلیم

University of the Punjab
بیچلرز, بیچلرز ان آرٹس, ‎
Journalism
2014
Goverment Shalimar Collage Baghbanpura Lahore
انٹرمیڈیٹ / اے لیول, , ‎
Arts
2012
Goverment Islamia Hight School Lahore Cantt
میٹرک / او لیول, , ‎
Arts
2010

پیشہ ورانہ مہارتیں

ماہر Client Dealing
ماہر Committed to Customer Satisfactio
ماہر Customer Dealing
ماہر Customer Satisfaction
ماہر Customer Service Management
ماہر Customer Service Operations
ماہر Customer Success
ماہر Excellence Standard
ماہر Live Chat Support
ماہر Operations Coordination
ماہر Product Support

زبانیں

ماہر پنجابی
ماہر انگریزی
ماہر اردو