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تجربہ
Rooms Reservation Officer
Guest Relation Officer
Review the arrival list daily and assists in preparing and distributing welcome amenities
Meets and greets arriving guests and propose them farewell as they leave
Ensures that guests are happy from the moment they step into the hotel
Courtesy call to every In-house guest to ensure there stay is comfortable
Room blocking for individual guests and groups according to their request
Always be present in the hotel lobby specially when traveling groups arriving
While check-in individual guest or Group check-in provide them all hotel information
Be present in at the time of group check-out and take care for their all needs and requests
Take ownership of any guest complaint and use techniques to ensure the guest is Satisfied
Rooms inspection
Receiving guest feedback using comment cards and consider their problems and complains they faced during their stay, to make sure they don’t experience the same problem in their future stay
