خلاصہ

A high-energy, goal driven individual that has been a part of a dynamic services organizations capable of consistently delivering high-quality services and creating customer loyalty and excitement.
Ensured quality execution throughout the service touch points including implementation services, training, education and ongoing account management. Worked with cross functional teams to solve escalated client problems and took responsibility for ongoing operational support.
My career goal is to obtain a respectable position in a challenging environment that will enable me to use my strong organizational skills, educational background and professional experience and utilize team-work effort to provide best service

تجربہ

کمپنی کا لوگو
Assistant Manager PMO/Customer Success
dinCloud Pakistan Pvt Ltd
نومبر ۲۰۱۵ - موجودہ | Islamabad, Pakistan

I am working as an Assistant Manager PMO/Customer Success, on dinCloud Project, incorporated in 2011, which is a Cloud Services Provider (CSP) that helps organizations to rapidly migrate to the cloud through a strong network of Value Added Resellers (VARs) and Managed Service Providers (MSPs) like Ingram Micro, CDW, and Insight. We offer many variants of hosted virtual desktops, hosted virtual servers, and dinWorkspace as per the customer requirements. Our data centers are located in Chicago and LA and the infrastructure are designed with security at the forefront. My responsibilities include but not limited to customer retention and overall satisfaction, customer onboarding, vendor relations, sales support and quotes. I work very closely with all the internal teams including customer experience, customer support, marketing, billing and engineering to make customers succeed in what they expected to achieve coming onboard with dinCloud. As a Customer Success Managers, we are to make sure that customers see value throughout their journey with our company and they continue to realize value after their initial purchase of the product.

کمپنی کا لوگو
Teller services officer (TSO)
MCB Bank Limited
اکتوبر ۲۰۱۳ - اگست ۲۰۱۵ | Islamabad, Pakistan

کمپنی کا لوگو
customer services representative
TCS Private Limited
مئی ۲۰۱۳ - ستمبر ۲۰۱۳ | Islamabad, Pakistan

تعلیم

University of Arid Agriculture, Murree Road
ماسٹرز, ماسٹرز ان کامرس, MS/MBA in Finance‎
Business Finance, Finance
CGPA 2.9/4
2014
University of the Punjab
بیچلرز, , Bachelors of Commerce‎
Commerce
فی صد 58%
2010
Govt Asghar Mall College Rawalpindi
انٹرمیڈیٹ / اے لیول, , F.Sc Pre-Engineering‎
فی صد 52%
2007
Toddler shine high school
میٹرک / او لیول, , Matric in Science‎
فی صد 62%
2005

پیشہ ورانہ مہارتیں

ماہر Perform accurate research and analysis. •
ماہر and generate reference tools for easy use. •
ماہر and respond to emails
ماہر E-Commerce
ماہر meeting coordination and travel arrangements.
ماہر meetings and/or conferences as assigned. •
ماہر messages and other correspondence. • Operate
ماہر Payment posting
ماہر presentations and correspondence accurately and
ماہر proofread and revise drafts of documents and
متوسط AAccounting
ماہر Accounts / Manager
ماہر Accounts Administration
ماہر Achieving Results
ماہر Administrative Skills
متوسط Advocacy Work
ماہر Aesthetic Procedures Knowledge
متوسط Agile
ماہر Agile Product Management
ماہر Agile Project Management
ماہر Analytical Skills
ماہر Answering Inquiries
متوسط Balance Sheet Review
ماہر Budget Management
ماہر Business Acquisition
ماہر Business Plans
ماہر Business Proposal
متوسط C-Level Negotiations
ماہر Client Handling
متوسط Communication Approaches
متوسط Community Based Interventions
ماہر Conservation Awareness
ماہر Cooordination Skills
ماہر Counseling
ماہر Data Analysis
ماہر End to End Project Management
ماہر Excellent Communications
ماہر Exceptional Communication Skills
ماہر Execution Ability
ابتدائی Familiarity With Refugees’ Chapter
ماہر Finance Administration
متوسط Financial Accounting
ماہر Fluent in English
ماہر Follow up
ماہر Front Ofice Support
ماہر Full Project Lifecycle
ماہر Handling Assignments
متوسط IA Standanrds
ماہر Information Technology Command
متوسط Intercultural Competence

زبانیں

ماہر انگریزی

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