خلاصہ

Detail oriented, efficient & organized professional with over 5 years of experience in customer service, including sales, tech support and customer care. Familiar with major customer service software, conflict resolution and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your organization.


 “Core Competencies Include”


IT Training | Stress Management | Organizational Skills | Collaborative | Tenacity | Module Development | Communication Effective Team Player | Resolution Oriented Creativity | Retention Analytical Thinking | Customer Relations | Process Improvement

پراجیکٹس

Price Check Rota (Price Integrity)

تجربہ

کمپنی کا لوگو
Executive CRM
IDEAS by Gul Ahmed
نومبر ۲۰۱۸ - موجودہ | Karachi, Pakistan

• Planning and delivering CRM strategies across the organization with a view to retaining existing customers, increasing brand loyalty and expanding the company brand.
• Making reports on all product regarding issues, product complains and feedback of customers.
• Making monthly foot fall report.
• Develop customer service policies.
• Manage national and international customer database in CRM application.
• Develop new points and implement in CRM application.
• Overseeing the complains resolution T.A.T and make decision to meet the deadlines.
• Handling and overseeing customer complaints regarding products and other issues.
• Run campaign wise WhatsApp & SMS marketing activity to registered customers.
• To communicate courteously with internal or external customers over the telephone and email, building positive relationships, investigating, responding issues and queries for successful conclusion.
• Refer unresolved customer issues, grievances and special requests to designated departments for further investigation.

کمپنی کا لوگو
Freelance Resume Writer
CV USTAD | The Writing Agency
اکتوبر ۲۰۱۸ - موجودہ | Karachi, Pakistan

• Prepare resumes, or summaries of the qualifications of the client who is searching for a job.
• Editing and rewriting existing resumes.
• Writing cover letters.
• LinkedIn profile summaries from scratch with client provided data.
• Direct interaction with clients as necessary by phone or email.

کمپنی کا لوگو
Customer Support Executive
Pakistan Telecommunication Company Limited (PTCL)
جولائی ۲۰۱۷ - اکتوبر ۲۰۱۸ | Karachi, Pakistan

• Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
• Prepare product or service reports by collecting and analyzing customer information.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Follow up to ensure that appropriate actions were taken on customers requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Generate sales leads.

کمپنی کا لوگو
Client Service Executive
AINiT Consultancy Services
جنوری ۲۰۱۷ - اپریل ۲۰۱۷ | Karachi, Pakistan

• Responsible for attending the clients or interacting with them via telephone or through email.
• Responsible for overcoming the resistance of the clients and their objections regarding visa processing.
• Guide the clients regarding immigration process.

کمپنی کا لوگو
Store Supervisor FMCG
Al-Aziza Panda United
مئی ۲۰۱۵ - دسمبر ۲۰۱٦ | Dammam, Saudi Arabia

• Manage retail staff, including cashiers and people working on the floor.
• Ensure pricing is correct.
• Work on store displays.
• Identify current and future trends that appeal to consumers.
• Ensure merchandise is clean and ready to be displayed.
• Maintain inventory and ensure items are in stock.
• Keep up with fluctuating supply and demand.
• Ensure promotions are accurate and merchandised to the company’s standards.
• Utilize information technology to record sales figures, for data analysis and forward planning.
• Ensure standards for quality, customer service and health and safety are met.
• Ensure hours of operation are in compliance with local laws.
• Maintain store's cleanliness and health and safety measures.
• Handle customer questions, complaints and issues.

کمپنی کا لوگو
Office Clerk
Combined Military Hospital (CMH)
مئی ۲۰۱۴ - اپریل ۲۰۱۵ | Karachi, Pakistan

• Record minutes of meetings and transcripts.
• Maintain files and records to ensure they remain updated.
• Open, sort and route incoming mail answer correspondence and prepare outgoing mail.
• Troubleshooting such as computer hardware and software.
• Manage basic bookkeeping duties.
• Help with office management and organization processes.

تعلیم

Institute of Business & Technology - BIZTEK
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, MBA (Marketing)‎
Marketing
CGPA 3.3/4
2020
Indus Institute of Higher Education
بیچلرز, , B. Tech‎
Electrical
2015
Pakistan Steel Institute Of Technology
ڈپلوما, DAE‎
Electrical
مکمل
2013

پیشہ ورانہ مہارتیں

5+ سال Punctual
ایک سال سے کمAttention to detail
1 yearClient Aquisition
ایک سال سے کمClient Follow-up
2 سال Cold Calling
5+ سال Communication
1 yearComputer Hardware
1 yearContent Writing
1 yearCorporate - Marketing Departments
1 yearcover letters
2 سال CRM Databases
3 سال CRM Program Management
1 yearCustomer Analysis
2 سال Customer Service Management
4 سال deadline oriented
5+ سال Dedicated
2 سال English Fluency
2 سال ERP Modules
2 سال Executive Presentation Skills
5+ سال Flexible Approach To Work
ایک سال سے کمGood at numbers
3 سال Internet Services
ایک سال سے کمinterpersonal skill
3 سال Inventory control
5+ سال Keen sense of responsibility
2 سال Leadership
2 سال Leadership Initiatives
2 سال Logistics Consulting
2 سال logistics management
4 سال Marketing
5+ سال Microsoft Applications
2 سال Microsoft Dynamics
3 سال Microsoft Office
3 سال Mobile Services
2 سال Mystery Shopping
2 سال Negotiations skill
1 yearPersonal Statements
5+ سال Positive Can-do Attitude
5+ سال Quick & Eager Learner
1 yearResume Writing
2 سال Retail branding
3 سال Retention Strategies
3 سال sabs
2 سال Sales Promotion
2 سال SAP ERP
5+ سال Self Motivated
ایک سال سے کمSelling Skills
5+ سال Smart worker
2 سال Social Media Advertising
2 سال Social Media Communications

زبانیں

متوسط عربی
ماہر اردو
ماہر انگریزی

آپ کن کمپنیز کی پیروی کر رہے ہیں

Muhammad آپکے جاننے والے

Hafiz Rameez Ansari
IBA - Institute of Business Administration