Working on Alaris SMS Platform.
Monitoring of SMS Traffic monthly, daily, hourly, per minute incoming and outgoing traffic (24/7).
Routing and Provisioning of SMS-(A2P).
Simulations of Routes.
Testing of various routes Performed hourly & daily testing’s as required by business development team.
Carrier Creations.
Translation Rules.
Troubleshooting all kinds of irregularities on the system, managing tickets from inside and outside stakeholders and provide technical expertise to resolve operational events.
Customer Services & Technical support (24/7).
SMPP Connections.
Diagnose & escalate network issues & coordinate with various stakeholders such as Customer/ Vendors/ Suppliers for earlier resolution.
Management of capacities to the carriers as per commercial guidelines.
Traffic monitoring, Alarm monitoring, Carrier balance monitoring, Network performance monitoring, Fault handing, Customer complaint handling, QOS Monitoring.
Preparation of hourly traffic reports, Daily reports, weekly reports for SMS traffic.
Analyzing (CDRs) and pointing out the technical reasons for issues bugs and errors such as Low ASR, Low DLR, issue etc.
Coordination with different internal/external departments/customers for Head-to-Head testing to resolve issues related to ( ASR, DLR etc.).

Trouble Shooting of Network.
Monitoring of Routers and Switches.
Technical Support to Network Devices.
Provide Technical support to staff.
Maintenance & Management of Systems.
Installations of Software\'s.
Backups of Data.

Sales Executive (Part Time):-
• Online marketing of products.

Provide Technical support to staff.
Maintenance & Management of Systems.
Installations of Software\'s.
Presentation & Documentations making.
Videos Editing.