Design and implement transfer procedures.Preparation of acknowledgement for issuance of booking application form.Handover/issue the forms to dealers and sales officers according to their request.Prepare daily issuance forms report.Maintain overall issuance report and handover to accounts dept. as well as record dept.Also handover all issuance necessary documents to record dept.Prepare client payment slip for i.e, processing charges and FBR tax charges.Create membership in CRM software for booking form submission.After payment verification handover form customer copy to customer as well as collect office copy for customer file.Transfer process of Pre-Sold plots adjustment.Solve the customer queries of walk in clients and querries also received through email.Provide information to walk in clients as well as through email.Handle company email.Also handle possession related matters

Find out fake payments vouchers during Pre Audit of files and at the time of Transfer.
Identified payments double posting,wrong posting and duplicate posting with help of bank statements.
Identified reversal entries posting in client statement.
Identified banker/teller mistakes in bank statements and also verified through bank branch Manager
Delete all wrong postings from client statement before transfer 
Payments verification of possession applied files like Downpayment,installments,surcharges,possession charges,utility charges etc
Prepare and implement procedures and policies 
Share observations with GM internal Audit
Verification of online payments
Payments Verification of Bank Statement vouchers/Pay Order and Cheque.
Verification of payment vouchers(Adj.Liabilities)from Dealers Ledgers.
Verification of Adjustments form
Verification of Merging vouchers
Pre Audit of Transfer Files. (Transfer,Refund, Merging etc.)
Audit of Transfer files (Transfer,Refund, Merging etc.)
Convert PDF Statements in Excel form.
Prepare data for uploading in software.
Record keeping in soft and hard data.
In case of any payment related issues coordinate with Accounts Dept.
In case of any transfer related issues coordinate with Transfer Dept.
Final Payments verification of Refunded files before issuance of payment cheque to clients
Solve customer queries on time

Attend the calls of customer and verify the customer details through CRM Software.
Generate the customer complain and also ensure to resolve the complaint on time.
Call back the customer and coordinate with him/her to resolve the complaint.
As a Manager maintain and improves call center operations by monitoring system performance, identifying and resolving problems.
Prepare modules and informative documents.
As a Manager of Department provide capacity building training to team members.
As a Manager of Department provide capacity building training to team members.
Check emails and send updated Statements to clients.
Report Problems to GM of Department on Daily Basis.
Also give recommendation /suggestion to improve procedures
Maintain Quality Standards and SOPs during calls and also try to ensure within department performance.
Prepare demand/requisition form according to department needs.
As a Manager try to ensure team work within department

Collect Customer copy of File from Seller.
Collect all payments vouchers from seller.
Make sure all previous and current payments(installments,Transfer fee,NDC fee,surcharge etc)cleared at the time of transfer.
Customer copies with Al kabir copies send to Audit department for payments verification.
Create Buyer membership in CRM
After that print affidavits for seller and buyer
In the end sign affidavits from seller and purchaser
And handover transfer letter(Transfer intimation Letter) to buyer

Attend the calls of customer and verify the customer details through CRM Software.
Generate the customer complain and also ensure to resolve the complaint on time.
Call back the customer and coordinate with him/her to resolve the complain

Attend the calls of customer and verify the customer details through CRM Software.
Generate the customer complain and also ensure to resolve the complaint on time.
Call back the customer and coordinate with him/her to resolve the complain

Introduce the business through telemarketing.
Send quotation to different vendors.
Sale the product

Ensure ISO standards during production.
Capacity building of staff regarding quality issues.
Handle complaints regarding quality.

Performed as a Community Mobilizer in communities also build up linkages with government departments

Conduct life skills Trainings for shelter females of CLAAS and Dar-Ul-Amman.
GEP Project funded By USAID

Performed as a WASH Health and Hygiene Promoter in communities and also in schools

Performed duties as a data entry operator.

As a WASH Hygiene Promoter Promoter performed in communities,schools and also build up linkages with government departments.

As a WASH Hygiene Promoter performed in communities as well build up linkages with Govt departments.