خلاصہ

Most of my work experience as a manager is from UK. I have worked in departmental stores as supervisor and manager. I have worked in a mobile shop as a sales assistant for three months. I have learned best customer service and human resource management there. Along with my job I continued my business studies up to Advanced diploma level.
After coming back to Pakistan in 2011 I worked in one of the top call centers Touchstone and few other good companies that added to my knowledge and experience to a great extent. And now I am working at WORK LLC at Behria Town Islamabad as QA Manager since June 2017.

تجربہ

کمپنی کا لوگو
QA Manager
WORK LLC
جون ۲۰۱۷ - موجودہ | Rawalpindi, Pakistan

My job responsibilities include:
• Managing the QA team and guiding them in call evaluations for various projects.
• Doing QA Sessions with new trainees as well experienced CSRs to help them improve their quality.
• Sending emails and QA reports to management and CSRs on daily basis.
• Setting and implementing new QA parameters as per varying clients’ demands.

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Travel Consultant
ABFA Travel
دسمبر ۲۰۱٦ - مئی ۲۰۱۷ | Rawalpindi, Pakistan

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Customer service representative
PEOPLE SOURCE INTERNATIONAL
جون ۲۰۱۵ - ستمبر ۲۰۱٦ | Rawalpindi, Pakistan

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Personal Assistant
ROSE ENTERPRISERS
مارچ ۲۰۱۵ - مئی ۲۰۱۵ | Islamabad, Pakistan

کمپنی کا لوگو
Customer service representative
Touchstone Communications
اکتوبر ۲۰۱۱ - فروری ۲۰۱۵ | Islamabad, Pakistan

کمپنی کا لوگو
Manager
Costcutters UK
فروری ۲۰۰۷ - مئی ۲۰۱۱ | Kent, United Kingdom

کمپنی کا لوگو
Sales Assistant
Mobile World
ستمبر ۲۰۰٦ - جنوری ۲۰۰۷ | Greater London, United Kingdom

کمپنی کا لوگو
Sales assistant
SK Emporium
اکتوبر ۲۰۰۵ - اگست ۲۰۰٦ | Hertfordshire, United Kingdom

تعلیم

William's College London
ڈپلوما, ADVANCED DIPLOMA IN BUSINESS MANAGEMENT‎
Business Management
مکمل
2009
ABE (Association of Business Executives
ڈپلوما, ABE DIPLOMA IN BUSINESS ADMINISTRATION‎
Business Administration
مکمل
2007
PAF Air Base Inter College
انٹرمیڈیٹ / اے لیول, فیکلٹی آف سائنس (پری انجینئرنگ), FSc‎
Chemistry, Mathematics, Physics
درجہ C+
2004
St. Mary's High School
میٹرک / او لیول, سائنس, Matric‎
Chemistry, Mathematics, Physics
درجہ A+
2002

پیشہ ورانہ مہارتیں

ماہر Business Sevelopment
ماہر Client Contact Skills
ماہر Go-to-Market Strategy
ماہر Inventory Planning
ماہر Pipeline Management
ماہر Responding to RFPs
متوسط Telophone Operations
ماہر Trade Negotiation
ماہر مبيعات المشاركة

زبانیں

متوسط پنجابی
ماہر اردو
ماہر انگریزی