• Successfully initiated customer onboarding and environment upgrade projects, ensuring timely deployment of services and maximizing customer satisfaction.
• Led and coordinated project planning sessions with all project stakeholders, establishing project milestones and task delivery timelines, resulting in clear and achievable project plans.
• Effectively communicated project plans to all concerned teams and stakeholders, fostering effective collaboration and ensuring the smooth delivery of projects.
• Monitored project progress throughout its lifecycle, ensuring timely achievement of all milestones, and promptly addressing any issues that arise, resulting in on-time and on-budget project delivery.
• Proactively anticipated and addressed events that may impact the critical path of projects, communicating delays in delivery to stakeholders along with updated timelines, mitigating risks and minimizing project disruptions.
• Successfully transitioned customer environments to billing at the completion of onboarding and upgrade projects, ensuring a seamless and positive customer experience.
• Generated customer environment inventory reports and performed data analysis for internal or customer requirements, providing valuable insights into customer usage patterns and identifying opportunities for improvement.
• Effectively escalated customer issues and concerns to relevant teams or senior management, demonstrating exceptional customer service and problem-solving skills.

• Led the successful initiation, deployment, and maintenance of multiple IT (VoIP & Managed Services) projects, ensuring recurring revenue through client-based service level agreements (SLAs)
• Managed the deployment of the company\'s largest project, generating a recurring revenue and playing a key role in driving business growth
• Partnered with Account Managers and Technicians to align project requirements and budget constraints, leading to high levels of customer satisfaction and successful project outcomes
• Recognized and leveraged sales opportunities, resulting in an increase in customer retention rates and a positive impact on the company\'s overall performance
• Established effective verbal and written communication channels with US-based clients, facilitating the collection of information, scheduling, deployment, training, and remote troubleshooting, ensuring successful project delivery
• Efficiently procured, configured, and deployed hardware to meet client requirements and ensure project success, resulting in high levels of client satisfaction
• Steered the Project Management team, providing training and guidance to new recruits, and contributing to the department\'s growth and success

• Led a team of three members with resourcefulness and strong leadership skills.
• Managed team meetings and discussed project\'s goals and objectives.
• Created an alternative prototype of mini-wake splitter tubing heat exchanger, which could replace the fin-tube heat exchanger currently used in our commercial & industrial air-conditioning units.
• Project aimed at reducing the manufacture cost of the heat exchanger by eliminating the usage of copper tubing and instead using  Aluminum Alloy 9153.
• ANSYS Simulations were used to investigate the similarities in performance.