Responsibilities as Service Delivery Executive:
·         Manages and monitors the delivery of services to clients, ensuring that the SLAs are being fulfilled
·         Creating and establishing strong relationships with clients
·         Coordinates with cross-functional teams to resolve service delivery issues and provides timely resolutions
·         Communicates with clients to deliver status updates, gather feedback, and address concerns.
·         Develops and implements processes and procedures to improve quality of services.
·         Efficiently manages budget and ensures cost-effectiveness in service delivery
·         Recognizes key areas of improvement and provides substantial course of action
·         Ensures compliance in accordance with relevant guidelines
·         Developing and executing service delivery strategies and plans
·         Monitoring and reporting on service performance and customer satisfaction
·         Managing relationships with customers and stakeholders
·         Negotiating and managing service level agreements (SLAs)
·         Ensuring compliance with relevant laws, regulations, and industry standards
·         Managing and developing a team of service delivery personnel
·         Coordinating the resolution of service incidents and problems
·         Continuously improving service delivery processes and procedures
Managing budgets and resource allocation for service delivery activities

Responsibilities as CRO:
 
●        Developing and implementing strategies to engage with current and potential students and their families, including organizing campus tours, open house events, and other recruitment activities.
●        Building relationships with alumni and encouraging their involvement in the school\'s activities, such as fundraising, mentorship programs, and career networking opportunities.
●        Collaborating with faculty and staff to identify and develop partnerships with businesses, organizations, and community groups to enhance student learning opportunities and support the school\'s mission.
●        Creating and managing social media campaigns and other communication channels to promote the school and its programs.
●        Collaborating with the admissions team to track student recruitment and retention metrics and identify areas for improvement.
●        Developing and delivering presentations and other materials to promote the school to external audiences, including prospective students and parents, community partners, and donors.
●        Conducting market research to identify emerging trends in education and other areas relevant to the school\'s mission and programs.
●        Providing support and guidance to student clubs and organizations to help them achieve their goals and promote school spirit and engagement.
●        Monitoring and analyzing data related to student engagement, satisfaction, and retention to identify areas for improvement.
●        Collaborating with other departments and staff members to develop and implement initiatives to improve the overall student experience and promote the school\'s mission and values.
 
Responsibilities as Account Officer:
·         Managing the school\'s financial transactions, including invoicing, payments, and receipts.
·         Ensuring the accuracy and completeness of financial records and reports, including balance sheets, income statements, and cash flow statements.
·         Preparing budgets and financial forecasts and monitoring actual performance against budgeted amounts.
·         Maintaining an up-to-date inventory of the school\'s assets, including equipment, furniture, and supplies.
·         Overseeing the school\'s payroll and benefits administration processes, including calculating and processing salaries, taxes, and other deductions.
·         Developing and implementing financial policies and procedures that comply with applicable laws and regulations and ensure the integrity and security of the school\'s financial information.
·         Collaborating with other departments and staff members to ensure that financial resources are allocated efficiently and effectively to support the school\'s strategic objectives.
·         Conducting financial analysis and providing recommendations to senior management regarding cost-saving measures, revenue enhancement opportunities, and other financial matters.
·         Managing relationships with external stakeholders, such as banks, auditors, and other financial institutions, and ensuring compliance with their requirements.
·         Ensuring that financial transactions and reports are completed accurately and on time, and resolving any issues or discrepancies in a timely manner.