خلاصہ

Dear Concerned,

I am currently working as a Customer service executive at International Hospitality Investment Group. Engrossed to work for an organization where I am having chance to learn about new things and want to get new experience. I am hopeful that my skills and experience of more than ten years in customer services could make a great contribution for an organization.

My background is consisting customer service profile with a strong interest in managing customer service. My area of focus and interests are handling complaints, best customer service and make customers satisfied which results in profit of company and Quality analysis. I have many achievements some of them are best performance awards in different departments. Also familiar with working on different technology like Hitit reservation system, CISCO application, AVAYA application, SSL application, NORS application, GUI airline technology system, Merlin Software, Genesys and make automated calls to customers.

Please find enclosed my resume for your review.

Regards,

Rabia Irshad

تجربہ

کمپنی کا لوگو
Customer service executive
International Hospitality investment group
مارچ ۲۰۱۹ - اکتوبر ۲۰۱۹ | Karachi, Pakistan


کمپنی کا لوگو
Floor supervisor
PIA
اپریل ۲۰۰۹ - مارچ ۲۰۱۹ | Karachi, Pakistan

تعلیم

University of Karachi
بیچلرز, , graduation‎
2008

پیشہ ورانہ مہارتیں

ماہر  Adobe Premiere Pro
متوسط Call Center Development
متوسط Capacity Planning
ماہر Client Maintenance
ماہر Complaint Investigations
ماہر Complaint Management
ماہر Computer Assistance
متوسط Cooordination Skills
ماہر Customer Acquisition Skills
ماہر Customer Analysis
ماہر Customer Care Representation
ماہر Customer Satisfaction Management
ماہر Customer Service Representation
ماہر Database Management 
ماہر Drafting Skils
ماہر Emails Correspondence
متوسط Evaluation and Implementation
متوسط Evaluation Strategies
متوسط Fluent in English
ابتدائی GUI
ماہر Handling Assignments
ابتدائی HITIT
متوسط Knowledge In Software
متوسط Korean Teaching
ماہر Lab Knowldge
ماہر Leading Skills
متوسط Legal Affairs Management
متوسط Monitoring Performance
ماہر Negotiation Skills
ماہر Online Services
متوسط Outstanding Time Management
ماہر positive attitude with focus on customer
ماہر Process Operations Handling
ماہر Production Quality Monitoring
متوسط proficient in Microsoft Applications
متوسط Pursuing News Stories
ماہر Quality Control Processes Command
ماہر Sabre Command
ماہر Sales / Functions
ماہر Tracking System Monitoring
متوسط Training Co-ordination
ماہر Training Skills
ماہر Travel Management
متوسط قيادة المبيعات والتسويق
ماہر Written Oral and Communication
متوسط إدارة مركز الاتصال
ماہر الأنماط المعمارية
متوسط تجارة المبيعات
ماہر رعاية العميل
ماہر عمليات خدمة العملاء

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