خلاصہ

Qualified & Experienced hotelier. Hands on operational skills in F&B as well as Front Office. Recently represented Qatar Airways world's No 1 Airline as a Brand Ambassador/Flight Attendant.Pizza Hut as an RGM. Kempinski Hotels as F&B Supervisor & Trainer. Ramada Resorts as a Front Office Supervisor. IFH as a Mystery Guests Acessor. Exeprtise in Customer Service. Guest Service. Guest Relations. Profit &
Lost Management. Variance Analysis. Labor Cost. Food Cost.Cost Controlling. Inventory Management.

پراجیکٹس

Mystery Guest Acessor

تجربہ

کمپنی کا لوگو
General Manager.
The Butcher's Cafe & Grill.
اکتوبر ۲۰۲۰ - موجودہ | Islamabad, Pakistan

Restaurant Walk Through.
Managing Restaurant Budget & Target.
Food Cost Controlling.
Operation Management.
Stock purchasing and Inventory Management.
Team Training & upselling techniques.

کمپنی کا لوگو
General Manager.
The Butcher's Cafe & Grill.
اکتوبر ۲۰۲۰ - موجودہ | Islamabad, Pakistan

Restaurant Walk Through.
Managing Restaurant Budget & Target.
Food Cost Controlling.
Operation Management.
Stock purchasing and Inventory Management.
Team Training & upselling techniques.

کمپنی کا لوگو
Flight Attendant
Qatar Airways
اکتوبر ۲۰۱۹ - جولائی ۲۰۲۰ , Qatar

Laid off due to COVID-19.

کمپنی کا لوگو
Mystery Guests Accessor.
IFH
اگست ۲۰۱۷ - ستمبر ۲۰۱۹ | Islamabad, Pakistan

Represent IFH in Pakistan.
Perform Mystery Checks for all Marriott & PC Hotels Pakistan.
Area of Audits.
Reservation Department.
Front Office Department.
F&B Department.
H/K Department.
Security Department.

کمپنی کا لوگو
Restaurant General Manager
Pizza Hut
اکتوبر ۲۰۱۸ - مئی ۲۰۱۹ | Islamabad, Pakistan

Eight Walk in the restaurant to find out opportunity.
BOH Checking & Items expiry detail report.
Prepration & deployment plan.
Maintenance of the restaurant.
Daily sales & dough projection sheet.
Marketing Plan & Budget achievement plan.
Variance analysis, Labor Cost analysis, Hiring, Pay Roll, Team Training, P&L Meeting.

کمپنی کا لوگو
Food & Beverage Trainer
Kempinski Muscat
مارچ ۲۰۱۸ - ستمبر ۲۰۱۸ , Oman

Place of duty all F&B outlets.
Training reports & analyzing training needs for F&B departments.
Making training schedules, arrangements & prepration.
One on one meeting with RM's regarding KEA checklists.
Recognize team members for their performance.
Assisting team in the absence of Restaurant Managers and act as an RM.
Assist F&B managers with budget & labor cost.

کمپنی کا لوگو
Food & Beverage Supervisor
Kempinski Al Othman
مئی ۲۰۱۵ - دسمبر ۲۰۱٦ , Saudi Arabia

Worked as a F&B Supervisor with Pre Opening Hotel.

تعلیم

White Lake University
بیچلرز, بیچلرز ان بزنس ایڈمنسٹریشن, Bachelor in Hospitality Management‎
علاقات عامة / خدمة عملاء
CGPA 3.5/4
2015

پیشہ ورانہ مہارتیں

ماہر Complaint Management
متوسط Cost Management
متوسط Cost Variance Analysis
ماہر Customer Service Excellence standard
ماہر Guest Relations Management
ماہر Guest Service Management
متوسط LABOR COST
ماہر Multi-Cultural Team Management
متوسط Profit & Loss Management
متوسط Recruitment
متوسط Training & Development

زبانیں

متوسط جرمن
ماہر اردو
ماہر انگریزی