خلاصہ

Trustworthy and empathetic Customer Service Representative used to handling more than one thing at once. I always remain calm and respectful even doing heavy workload. Dedicated to keeping excellent customer interaction records. Moreover, while my previous position afforded me a well-rounded skill set, including excellent time management skills, I excel at

- Excellent customer support skills
- Tracking and reporting on overall progress
- Managing daily targets
- Mentoring the agents
- Leading the team

تجربہ

کمپنی کا لوگو
Team Lead (Customer Support Executive)
Mindbridge Pvt. Ltd.
دسمبر ۲۰۱۸ - مارچ ۲۰۲۰ | Lahore, Pakistan

- Managed and lead a team of 20+ CSRs for an international technology based (rider hailing) company spread over 600+ cities all over the world
- Managed team's daily targets
- Maintained the team's quality score
- Improved the team's overall KPIs and AHTs

کمپنی کا لوگو
Team Coordinator (Customer Support Executive)
Mindbridge Pvt. Ltd.
اپریل ۲۰۱۸ - نومبر ۲۰۱۸ | Lahore, Pakistan

- Manage the team when in the absence of a Team Lead
- Handling the Level 2 support and escalations for SSA region

کمپنی کا لوگو
Customer Service Representative
Mindbridge Pvt. Ltd.
اپریل ۲۰۱۷ - اپریل ۲۰۱۸ | Lahore, Pakistan

- Worked as a Customer Support Representative for an international
technology based (rider hailing) company spread over 600+ cities all
over the world
- Handled the Level 1 support for SSA region

کمپنی کا لوگو
Business Owner
Spicy Bite
اپریل ۲۰۱۲ - جولائی ۲۰۱۵ | Lahore, Pakistan

Fast-food corner

کمپنی کا لوگو
Business Owner
Smokies Cafe
جنوری ۲۰۱۲ - نومبر ۲۰۱۲ | Lahore, Pakistan

- Cafe setup that included hookahs and fast-food.
- Managed company's inventory and sales

تعلیم

Institute of Management Sciences
بیچلرز, بی سی ایس / بی ایس, Bachelors In Computer Sciences‎
Programming
CGPA 2.39/4
2017
unique college of science
انٹرمیڈیٹ / اے لیول, فیکلٹی آف سائنس (پری انجینئرنگ), PRE ENGINEERING‎
Maths
درجہ C
2011
Govt. Central Model High School
میٹرک / او لیول, سائنس, Matriculation‎
Science
درجہ A
2009

پیشہ ورانہ مہارتیں

متوسط Customer Service Management
متوسط الالتزام بخدمة العملاء

زبانیں

ماہر اردو
ماہر انگریزی