-Lead generation and prospecting for new business both directly, with development staff, brokers and or third-party employer.
-Build and maintain close coordination with divisions, branches and development staff for business development and continuous servicing.
-Conduct pre-sale activities such as client presentations, product awareness sessions, and meetings.
-Responsible for post-sales servicing such as timely endorsements, claim queries and devising report for assigned accounts, thereafter renewal activity.
-Improvement plan for the department and introducing new customer-centric procedures in the market.
-Maintain complete data of assigned clients along with prospect accounts handled directly or forwarded from the branch.
-Sharing Reports to clients on a monthly and quarterly basis.
-Any additional task assigned as and whenever required.
-Gaining new business by identifying and exploiting in the market.
-Developing and maintaining good working relationship with the clients .
-Introducing new services and promoting them through regular visits and communicate with new and existing customers.
-Increasing probability of existing clients by encouraging them to use added services wherever possible.
-Consulting on the most effective cover for a particular need.
-Delivering good customer service by responding swiftly to queries and concerns from clients.
-Maintaining detailed knowledge of new and existing services by liaising with colleagues.
-Ensuring credibility with clients by maintaining detailed knowledge of current market conditions and competitors services.
-Give clients presentations and educate their employees but given them sessions.
-Working with underwriters to amend policies where necessary in order to meet client demand.
-Producing marketing literature and website content to support marketing campaigns.
-Other duties as assigned
-Direct and coordinate company sales and marketing functions. .
-Direct and oversee the company marketing function to identify and develop new customers for products and services.
-Research and develop strategies and plans which identify marketing opportunities, direct marketing, and new project development.
-Analyze and evaluate the effectiveness of sales, methods, costs, and results.
-Develop and manage sales and marketing budgets. .
-Directly manage major and critical developing client accounts, and coordinate the management of all other accounts.
-Participate in the development of new project proposals. .
-Represent the company at various community and/or business meetings to promote the company.
-Promote positive relations with partners and vendors. .
-Establish and implement short- and long-range departmental goals, objectives, policies, and operating procedures. .
-Other duties as assigned.
-Listening to customer requirements and presenting appropriately to make a sale.
-Maintaining and developing relationships with customers in person and via telephone calls and emails.
-Cold calling to arrange meetings with potential customers to prospect for new business.
-Responding to incoming email and phone enquiries.
-Gathering market and customer information.
-Representing their company at trade exhibitions, events and demonstrations.
-Negotiating on price, costs, delivery and specifications with buyers.
-Checking the quantities of goods on display and in stock.
-Recording sales and order information and sending copies to Head office.
-Reviewing your own sales performance, aiming to meet or exceed targets;
-Attending team meeting and sharing best practice with colleagues.
-To provide eminent customer services by interacting with customers via telephone in English/Urdu &
other regional languages & reshaping the entire vision of communication.
-I am working with all the queues like 789,779,668,333 and VPtcl .
789 New Sim Activation.
779/668 Disowned Sims.
333 Ufone helpline.
VPtcl New Sim Activation.
-To achieve assigned quantitative targets.
-To exhibit strong & effective call management techniques.
-To resolve or escalate all customers issue and complaints to the next appropriate group consistently.
-To remain up-to-date on all current policies, ,promotionsand value added services offered by the company and handle all customers in accordance with the establishment Customer Handling Standards and Operating Procedures.
-Conducting shift meetings.
-My duties were to meet the owners of different businesses.
-A bridge between the corporate clients for various projects.
-Responsible for setting up meetings with different business owners.
- Negotiations with supplier for getting discounts on different items.
-Worked enthusiastically for providing benefits to customers, clients and above all my organization too.
-My duties were involved meeting different customers and ask them about the product and bring something new
as per their needs.
-Contributed in strategies and plans, identifying client needs and offering the best learning solutions in terms of sales
-Training and inductions for the newly recruited staff.
-Involved in strategies for sales and marketing to increase company business and revenue.
-Devotions and commitments for promoting Culture of Excellence and enforcing business ethics and organizational
values at work place.
-Providing superior Quality Customer Services to clients in English.
-We were dealing Personal Injury in UK.
-My duties were to call on different numbers to look for the one who had any accident.
-Responsibilities were to take detail information about the accident, including third party details and send them to manager.
-Job role involved to visit different call centers to outsource our project.
-Communication with different solicitors about the cases progressions and updates.
-Evolved to provide updates to different centers about their cases.
-I was liable to manage floor. I was not working as a CSR, I was the team lead and also the floor manager.
-Visit different markets to enhance the sales of company.
-Take orders from different areas.
-Checking the market and see whether something is needed.
-Checking the stock of different stores.
-Building and maintaining the professional relationship of existing as well as new clients.
-Inform the company about needs of the consumers and tell them about the competitor’s products.
-To give knowledge to shop or store owners about our product.
- Duties were to full fill the needs of client related to our product.
In my internship I was assigned outdoor duties which include:
-Selling SIMs of ZONG (telesales activities)
-Selling miniload (Top Up)
-Giving customers information about packages and other services.
My duties were to perform many activities.
• Sorting of cheque.
• Checking the credit files.
• Call those whose cheques bounce back due to insufficient balance, dormant account or any reason.
• Guide the customers in slip filling, account opening, cash withdrawal or cheque deposit etc.
• Attend different calls and guide the customers about account balance, account status, cheque status etc.
• Maintain files in store room.
• Write different letters ,print them and also to photocopy some documents