خلاصہ

With proven ability to work and communicate with people at all levels. I have the ability to work under pressure without supervision, take initiatives to meet deadlines. I am very organised, and able to handle challenging situations, very committed and reliable. Open to learn new Skills, quick learner, and hard working individual. Interest in work, acceptance of supervision and general disposition towards others and the amount of additional responsibilities willingly accepted.

تجربہ

کمپنی کا لوگو
ADC ATM Monitoring Customer Representative
Albaraka Bank Limited
مارچ ۲۰۲۰ - موجودہ | Karachi, Pakistan

Monitoring all Branch ATMS & Report daily basis to team leaders &Manager Operations.
Master/Union Pay Debit Cards, SMS banking and Internet banking Activation and Blocking.
Educate Customers on Product Options and Technology Issues.
Manage Customer and Bank Privacy.
Meets all Services Standards and Indicators of 100 Courtesy and Accuracy.
Manage and Pass on Customer Feedback.
Effectively use a Variety of Computer Programs to Access Customer Details and Databases,
And Research Options.
Resolve the Customer Complain and properly forward to the Complaint Department.
To Ensure that All Customer Problems and queries Get Resolved in the Minimum Possible Time
Frame (to do online Resolution to log the query in the Problem Resolution System).
Provide Accurate and Precise Information about Products and Services, and ongoing
Promotional Activities to the Customer.
Responsible for dealing technical queries related to Visa Credit Cards, Visa Debit Cards, and Internet Banking.

کمپنی کا لوگو
Custumer Integration Center Phone Banking Officer
Faysal Bank Limited
ستمبر ۲۰۱۹ - مارچ ۲۰۲۰ | Karachi, Pakistan

Visa Credit Cards, Visa Debit Cards, SMS banking and Internet banking Activation and Blocking.
Manage Customer and Bank Privacy.
Meets all Services Standards and Indicators of 100 Courtesy and Accuracy.
Manage and Pass on Customer Feedback.
Effectively use a Variety of Computer Programs to Access Customer Details and Databases,
And Research Options.
Fund Transfer in own Account and Other Account.
Utility Bill Payments.
Resolve the Customer Complain and properly forward to the Complain Department.
Responsible for Dealing technical queries related to Visa Credit Cards, Visa Debit Cards , Internet Banking

کمپنی کا لوگو
Station Coordinator
Human Capital Solution Sindh Peoples Ambulance Service
نومبر ۲۰۱٦ - اگست ۲۰۱۹ | Sajawal, Pakistan

Staff scheduling and roster development ensures proper allocation of staff according to prescribed model.
Department Allocation the Ambulance at the patient side or on road emergency
Ensures attendance and coverage for all staff absences including use of electronic attendance system.
Monitors the on-going performance of the Ambulance Teams at stations and respective key points. And insuring key performance indicators
Provides coaching and counselling to staff in a professional manner and consistent with the HR policies.
Conducts refresher for EVOs/EMTs/EMOs at Station Level
Record the Monthly Attendance & submit to supervisor for approval.
Records leave and maintain records for submission to Station Manager.
Ensures handing and taking over procedures countersigning all the forms at day-end and taking
Notice of all the faults notified by the ambulance crew, for further action towards rectification.
Liaises with the Control & Command Centre to ensure that communication protocol is being followed.
In Bound Emergency Medical Dispatcher
Handled Monitor inbound customer service complaints and questions from a variety which dealing 1036
Input call data into the company database and generated reports for management at the end of the week.
Handled inbound calls from prospective Patient who need dialled 1036 & required ambulance & dispatched forward to wireless operator.

کمپنی کا لوگو
Computer Data Operator & Casher
Habib Akhtar Container Service Logistics Shipping Service.
مارچ ۲۰۱۳ - جنوری ۲۰۱۷ | Karachi, Pakistan

Computer Data operator and Casher

کمپنی کا لوگو
In charge of Outdoor/Indoor Staff
SF Traders
مارچ ۲۰۰۸ - فروری ۲۰۱۳ | Karachi, Pakistan

In charge of Outdoor/Indoor Staff

تعلیم

University of Sindh
ماسٹرز, ماسٹرز ان آرٹس, MA‎
Sociology
درجہ B+
2007
University of Sindh
بیچلرز, بیچلرز ان آرٹس, BA‎
Arts
درجہ B+
2005
BISE
انٹرمیڈیٹ / اے لیول, فیکلٹی آف سائنس (پری میڈیکل), Pre medical‎
English, biology
درجہ C+
2003
BISE
میٹرک / او لیول, سائنس, Science‎
English, Sindhi, Maths
درجہ B+
2001

پیشہ ورانہ مہارتیں

5+ سال An ambitious individual with an aim to acquire a job which will give me a chance to effectively ap
ایک سال سے کمAudit Management
ایک سال سے کمBusiness Coordination
1 yearComputer Literacy Microsoft Office Course ( MS-office, MS-Excel and Power point)From Kut
5+ سال Interests include Reading, Cricket, and Research.Making friends and meeting people.

زبانیں

ماہر اردو
ماہر سندھی
متوسط انگریزی