Monitoring all Branch ATMS & Report daily basis to team leaders &Manager Operations.
Master/Union Pay Debit Cards, SMS banking and Internet banking Activation and Blocking.
Educate Customers on Product Options and Technology Issues.
Manage Customer and Bank Privacy.
Meets all Services Standards and Indicators of 100 Courtesy and Accuracy.
Manage and Pass on Customer Feedback.
Effectively use a Variety of Computer Programs to Access Customer Details and Databases,
And Research Options.
Resolve the Customer Complain and properly forward to the Complaint Department.
To Ensure that All Customer Problems and queries Get Resolved in the Minimum Possible Time
Frame (to do online Resolution to log the query in the Problem Resolution System).
Provide Accurate and Precise Information about Products and Services, and ongoing
Promotional Activities to the Customer.
Responsible for dealing technical queries related to Visa Credit Cards, Visa Debit Cards, and Internet Banking.

Visa Credit Cards, Visa Debit Cards, SMS banking and Internet banking Activation and Blocking.
Manage Customer and Bank Privacy.
Meets all Services Standards and Indicators of 100 Courtesy and Accuracy.
Manage and Pass on Customer Feedback.
Effectively use a Variety of Computer Programs to Access Customer Details and Databases,
And Research Options.
Fund Transfer in own Account and Other Account.
Utility Bill Payments.
Resolve the Customer Complain and properly forward to the Complain Department.
Responsible for Dealing technical queries related to Visa Credit Cards, Visa Debit Cards , Internet Banking

Staff scheduling and roster development ensures proper allocation of staff according to prescribed model.
Department Allocation the Ambulance at the patient side or on road emergency
Ensures attendance and coverage for all staff absences including use of electronic attendance system.
Monitors the on-going performance of the Ambulance Teams at stations and respective key points. And insuring key performance indicators
Provides coaching and counselling to staff in a professional manner and consistent with the HR policies.
Conducts refresher for EVOs/EMTs/EMOs at Station Level
Record the Monthly Attendance & submit to supervisor for approval.
Records leave and maintain records for submission to Station Manager.
Ensures handing and taking over procedures countersigning all the forms at day-end and taking
Notice of all the faults notified by the ambulance crew, for further action towards rectification.
Liaises with the Control & Command Centre to ensure that communication protocol is being followed.
In Bound Emergency Medical Dispatcher
Handled Monitor inbound customer service complaints and questions from a variety which dealing 1036
Input call data into the company database and generated reports for management at the end of the week.
Handled inbound calls from prospective Patient who need dialled 1036 & required ambulance & dispatched forward to wireless operator.

Computer Data operator and Casher

In charge of Outdoor/Indoor Staff