+ Strategic IT planning and oversee performance to bring Service excellence.
+ Approve and monitor projects, IT budgets, procedures & standards.
+ Project Manager for Microsoft Dynamics 365 end to end roll out within the Group along with Functional / Domain expert in Warehousing & Retail modules. 
+ Lead Requirement gathering, AS-IS and TO-BE for Warehousing & Retail Operations.
+ Assist Process Owner in designing test cases for User Acceptance Testing. 
+ Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
+ Define and communicate project milestones, service level agreements, and resource allocation to executive team, department leads, support staff, and end users.
+ Manage overall change management system; enhance effectiveness and proper utilization of the whole process. Lead CAB and deploy changes with respect to core business applications. 
+ Provide up-to-date, secure systems and infrastructure environment to protect Company data by anticipating threats and mitigating risks. 
+ Effectively coordinate with internal clients to identify needs and evaluate multiple business solutions as per their requirements.
+ Design & develop operational, financial and technical reports for all the concern departments.
+ Interviewing, evaluating & supervising IT personnel’s in order to maintain adequate staff, enhance productivity and achieving objectives within the budget. 
+ Vendor management for software, communication and all IS related activities by developing Service Level Agreements.
+ Authorize and oversee the deployment, monitoring, maintenance, development and support of all hardware and software based on department needs
+ Procurement co-ordination with vendors for supply of IT related equipment and Vendor Management
+ Marketing strategy  , assigned target & goals for organization’s performance  
+ Distribution of work-load to IT Staff accordingly.

+ Leading Business Process Re-Engineering and Operational Process Migration
+ Heading IT Team for Implementation of Technology Services in alignment with Company
+ Managing Overall IT Service Delivery throughout Nationwide Locations
+ Managing Change Management Process throughout Company Processes
+ Development of Strategic and Tactical Technology Plan for Service Delivery
+ Development of architectural Design, Integration and Planning and testing
+ Implementation of Complex IT Systems and working closely with Business Management
+ Managing Overall IT Hardware Infrastructure Nationwide
+ Creating IT SOP and guiding Departments to build their Departmental SOP\'s
+ Creating Retail Business SOP and Process Control Documents
+ Develops and manages technology budget and monitors and approves related expenditures. Reviews and approves cost pool expenditures
+ Develop and implement policies and procedures of information systems
+ Serves as main point of contact on all IT-related matters
+ Plan, organize, direct, control and evaluate the operations of information systems.
+ Ensures networks, workstations, operating systems and software applications are operational ensures s and software is patched and/or updated ensures all analog and broadband circuits are operational in accordance with group standards.
+ Creating and Implementing Disaster Recovery Planning
+ Leading ERP Implementation for Smooth Business Process
+ Implementing IT Service Management
+ Provide Process Training to Departments for bringing Business Operations aligned with ERP

+ Procurement, co-ordination with vendors for supply of IT related Equipment and Vendor Management
+ Leading and Manage Daraz Pk and E commerce online Web sits Operations.

Handling end-to-end implementation life cycle of Microsoft Dynamics project.
+ Requirement gathering and Business Process Understanding
+ Design “As Is” process flows and fit GAP analysis.
+ Retail , SCM, Inventory & advance Warehousing Business process modeler
+ Business Process Re-engineering.
+ System Configuration & Administration .
+ Stores and Warehousing steam-line processes and Import utility through Uploader
+ Omni Channel Retailing , Retail Replenishment and order management
+ Interaction with core team members, end users & other team
+ Develop an understanding of business requirements and prepare out of the box solution
+ Work with other functional and technical teams and implementation.
+Migrate data into Microsoft Dynamics 365 from other systems and software
+Cloud POS and MPOS (Offline Terminal) Configuration and handling in D365
+Warehouse layout designing with Warehouse process owner
+Reporting requirements gathering from Finance, Production and supply chain
+Handle functional queries and to some extent technical queries
+Provide training to end user on Microsoft Dynamics 365.
+Provide Go-Live and Post Go-Live support to Branches and HQ users
+Life cycle Services (LCS), Data entity, PDP Validations, Azure+ On boarding
+D365 Security Rights and assign user roles / system policies
+D365 Enterprise User, Activity Task User , Team User , and Power BI User Licensing
Area: Retail pro Application / Responsibilities

+ Manage of IT functions, co-ordination with staff IT / Outlets / WH’s
+ Distribution of work-load to IT Staff accordingly
+ I.T Policies and procedures and IT Operations
+ Manage IT related e-commerce and online location 
+ Manage live Dashboard and Auto SMS Application.

Achievements:
Appreciated by Ideas by Gulahmed Management for Implementation of 
120 Outlets, 6 Warehouse, 12 Franchises, 07 Wholesale Business Center (WBC), 
01 Online Shop and   01 ecommerce location (South, Center & North region)  

Performed Managerial Responsibilities with commitment and dedication.Assisted by Programmers and Hardware/network support engineers.

Directly report to CEO of the company.

+ Responsible as Manager IT for Win 2003 Server, ISA Server 2000, Email Server also Software Development in VB 6.0 and VB.Net. Look after New Purchasing of Hardware/Software, Troubleshooting & Software problems.

+ Manage LAN/WAN installation/configuration/support. Supervise ten-member team of junior network administrator, system analyst and programmers in performing system setup; daily backup, software development, network connectivity, hardware, software troubleshooting, virus inoculation, and print/terminal server, workstation performance optimization, repair and configuration.

Applications/Software Developed
Developed JB Label Control System
(Label Setup, Job Sheet, DC, Supplier Setup, Salesman Setup, Customer Aging, Chart of Account, Bank A/c Setup, Sale Invoice, Voucher, Reports)