IQBAL SHAH Portsmouth United Kingdom, PO6 2TP | +447828124229 / Email: [email protected]
SUMMARY
Constructive result driven Heating Sales and Management Consultant with the largest UK energy and home services company British Gas since 2007. Holding a BSC (Hons) with technical and sales Management experience. Proven organisational, presentation and interpersonal skills developed within Energy Company (British Gas). Successful in managing change throughout company acquisition, integration and transition. Recognised throughout the company with NPS score of 97.2%, conversion difference to target 8.99%, and Revenue % of target of 165% and by always going extra mile. Winner of Millionaire award 2020 by achieving over £1 Million Net Revenue alone out of £52 Million with a conversion of over 40%. Awarded for highest sales in 2010.
EXPERIENCE
June 2011 to Current Heating Sales and Management Consultant
British Gas - United Kingdom
· Technical survey, produce and present cost effective but detailed technical solution to customers B2B and B2C through face to face 4 to 5 meetings a day in Home and through online portal. Discuss in depth financial lender commitments and payments plans on customer’ terms.
· To ensure smooth customer experience by providing technical writing and detailed visuals to engineers, business and customers, to give them insight of project and liaise with planning, finance lenders and other stakeholders. Provide complete 1 window solution.
· Intelligently automate the workflows for addressing customer concerns and eliminate leakage and system business flow.
· Experienced in managing multi-site sales targets, including weekly, monthly and quarterly KPI’s, constantly meeting sales objectives since 2011, maintaining and developing business levels.
· Coaching, mentoring and providing technical help desk support to existing and new advisors, other stakeholders by face to face and digital mediums through workday, Sales force, Teams and Zoom.
Feb 2007 to May 2011 Home Energy Expert Team Leader
British Gas – United Kingdom
· Built and developed new sales team, delivered training in field and one to one coaching classes, held team meetings, arranged interviews and maintained own performance.
· Responsibilities to work shoulder to shoulder with Area Manager to find new ways and techniques to make customer journey easier and painless, from placing an order to completions in line with data protection.
· Duties also included being super user of Handheld terminals to work closely with sales team to troubleshoot, install new software, download updates and maintain devices.
· Provided in home energy solutions to domestic customer through meetings indoor and outdoor.
· Introduced flexible working hours for team to achieve business objectives. Set to achieve weekly and monthly individual target as well as working as a team to achieve collective team targets.
· Duties also included to retain and upsell value added products to existing customers by matching customers needs through detailed negotiations on customer’s terms.
ACHIEVEMENTS
· Millionaire shield for 2020 record to achieve over £1 Million Net Revenue.
· NPS (Net promoter Score) over 90% through whole 2019 and 2020.
· Received Recognition cards from senior management for Delivery, Agility, courage and collaboration through 2017-2021.
· Achieved promotion role of Heating Sales Management in South of England in Heating and installation department 2011.
· Achieved coaching and mentoring qualification at Holiday Inn Heathrow London in 2010.
· Achieved two promotions resulting in the position of Energy expert.
· Achieved level 2 training (trouble shooting and application control management) in new Apple project application for all sales advisors (transferring from paper data to digital database).
· Achieved Top 10 Best Advisors Award in cross selling products for British Gas 2007-2008.
· Received recognition award by Senior management for building and developing a new business team in East and West Sussex.
KEY SKILLS
Growth Management Business development People Management Problem Solving Customer Services Objection Handling
IT, CRM Interviewing Fault identification
Coaching, Mentoring Sales Management Technical Writing
Technical Surveying Heat-loss calculations Competitor Watch
QUALIFICATION
2008 BSC (Hons) Electrical & Electronics Engineering
Southampton Solent University — United Kingdom
CERTIFICATION/COURSES
2007 to Current British Gas Plc
Information security essentials Conduct Rules (FCA & PRA) Competition Law Knowledge
Vulnerable customer processes Data Protection Awareness Asbestoes awareness and sampling
ASSIST Programme Driver Safety training Certificate FCA Finance Process
Manual Handling/MSD Personal Safety and Security Road Safety and awareness
Customer injury prevention Animals as pets in customer home Health and Safety advance
HOBBIES
· Making a positive difference between communities and bringing them closer by managing a Food Hub and a Community Centre.
· Managing a team of volunteers to assist vulnerable families.
· Educate vulnerable people to future techniques to avoid fraudulent activities through online platforms and face to face.
· Spending quality time with kids, cycling and exploring natural beauty through traveling.
ETHOS
Best Salesman is the one who is best in patience, behaviour and keeping promise.
June 2011 to Current Heating Sales and Management Consultant
British Gas - United Kingdom
· Technical survey, produce and present cost effective but detailed technical solution to customers B2B and B2C through face to face 4 to 5 meetings a day in Home and through online portal. Discuss in depth financial lender commitments and payments plans on customer’ terms.
· To ensure smooth customer experience by providing technical writing and detailed visuals to engineers, business and customers, to give them insight of project and liaise with planning, finance lenders and other stakeholders. Provide complete 1 window solution.
· Intelligently automate the workflows for addressing customer concerns and eliminate leakage and system business flow.
· Experienced in managing multi-site sales targets, including weekly, monthly and quarterly KPI’s, constantly meeting sales objectives since 2011, maintaining and developing business levels.
· Coaching, mentoring and providing technical help desk support to existing and new advisors, other stakeholders by face to face and digital mediums through workday, Sales force, Teams and Zoom.
Feb 2007 to May 2011 Home Energy Expert Team Leader
British Gas – United Kingdom
· Built and developed new sales team, delivered training in field and one to one coaching classes, held team meetings, arranged interviews and maintained own performance.
· Responsibilities to work shoulder to shoulder with Area Manager to find new ways and techniques to make customer journey easier and painless, from placing an order to completions in line with data protection.
· Duties also included being super user of Handheld terminals to work closely with sales team to troubleshoot, install new software, download updates and maintain devices.
· Provided in home energy solutions to domestic customer through meetings indoor and outdoor.
· Introduced flexible working hours for team to achieve business objectives. Set to achieve weekly and monthly individual target as well as working as a team to achieve collective team targets.
· Duties also included to retain and upsell value added products to existing customers by matching customers needs through detailed negotiations on customer’s terms.