EurekaNet Pvt Ltd

Responsible for the E-NOC daily operations, maintenance
Network Monitoring & features Updates Also Responsible for the Customer Support on Daily affairs troubleshoot & resolve the issues customer faced, Helpdesk phone/Email coordination’s with Customers and infrastructure providers. field visit if necessary under 24/7 rotation environment

It’s been a pleasure of being Pioneer of the Company and Responsible for all sort Technical Customer Support and Fibber optics matters also work as project manager deploying and manage all kind of office forthcoming projects. Responsible for 24/7 Network Monitoring Costumer support Via Email and telephonic coordination’s AWS fault diagnostic and complaints escalations timely reminders and both end updates and feedback office works and website update included

Join in the early conversion edges of company from CCTV to Fibber infrastructure provider and participate on all relevant fields in accordance’s of my experience, abilities & qualifications specially deployed the POP auto failover L2 protocol project and afterwards responsible for 24/7 Customer support matters Email/Telephonic conversation with Customers and infrastructure providers

It’s been a quite remarkable experience to discover my abilities and skills in accordance of my Aim, Goals and desires. I have thoroughly work in all kind areas require to settle down a business such as suitable land acquiring customers and market demands budgeting the financing needs purchasing the all sort of best possible and suitable equipment’s
Also Planning and designing the requirements configuring and selecting the best tools games and applications for my business hiring the best manpower and most importantly face and overcome the challenges in business competition

That was a greater challenge for me to join a completely different Telecom scenario from which I am working previously it’s challenging hard for me to accept the opportunity and believing on my skills I work day and night self-study and push myself on my limits to claim myself to be useful person and a team member. my responsibilities are to Monitor a wide expanded L2 L3 Network through POP on Ring Topologies specially the STP behaviour Solve observe and report the matters to relevant concerns Coordination with fibber team and complaint escalation Joint troubleshooting 24/7 Customer support matters Email/Telephonic conversation with Customers and infrastructure providers

joined during middle edges of my studies as mention above appointed as to assist the Network Administrator whom responsible to solve for system side Support and issues under timely manners such as Internet and hardware related problem users are facings also responsible for configure and installation of all kind of Software related to Media channel likewise teletalks , Prompters, Matrox Snazzy and managing the file and database server as well as the Global FTP servers most importantly Gather all News Footages from all regional offices and locally stored and forwarded to News Staff for verification and approval than upload to Thai set located at Bangkok work and manage live media streaming on all

Work There as Cable Operator & Computer Hardware and Software Support