Provided technical assistance and support for end-users, addressing hardware and software issues on desktops, laptops, and peripherals.
Successfully provided technical support for desktops, laptops, and peripherals during the COP28 event.
Configured and maintained computer systems, ensuring optimal performance and resolving system-related issues to minimize downtime.
Conducted troubleshooting and diagnostic procedures to identify and resolve network connectivity issues, both wired and wireless.
Actively installed and configured software applications required for COP28 on desktops and laptops, ensuring compatibility and optimal performance.
Installed, upgraded, and patched operating systems and software applications, ensuring compatibility and security compliance.
Collaborated with IT teams to implement and manage security protocols, including antivirus software and firewall configurations.
Provide technical support to end-users, addressing network and system-related queries and issues while maintaining a high level of customer satisfaction.

Administered and maintained the organization\'s network infrastructure, ensuring seamless connectivity and optimal performance.
Installed, configured, and monitored network hardware and software, including routers, switches, firewalls, and other networking equipment.
Managed servers, including Domain Controller (DC), Active Directory Domain Services (ADDS), Dynamic Host Configuration Protocol (DHCP), Distributed File System (DFS), Remote Desktop Protocol (RDP), Print Server, data sharing, backup server, email server, RAID server, etc.
Implemented and configured Group Policies, mapped and allocated drive quotas, facilitated file sharing, and managed user profiles.
Assisted in configuring and resolving network/Wi-Fi issues, ensuring continuous uptime. Ensured compliance of all computers, workstations, and laptops with the latest software updates, allow listing, and other antivirus/security controls.
Provided technical support across all domains to our US offices and clients.
Conducted routine system checks and implemented security measures to safeguard the network against unauthorized access and potential threats.
Collaborated with cross-functional teams to design and implement network solutions that met the organization\'s business requirements.
Managed user accounts, permissions, and access levels, ensuring proper security protocols and adherence to organizational policies.
Conducted regular system backups and implemented disaster recovery plans to minimize data loss and ensure business continuity.
Monitored network traffic, analyzed performance data, and identified and resolved issues.

Provide expert-level support for system-related issues, troubleshooting and resolving hardware, software, and network problems to ensure seamless operations.
Administer and maintain servers, ensuring their availability, performance, and security through proactive monitoring and routine maintenance tasks.
Collaborate with cross-functional teams to implement system upgrades, patches, and configurations, adhering to industry standards and best practices.
Respond promptly to user requests, offering technical assistance, and escalating issues when necessary to minimize disruptions and enhance user satisfaction.
Create and update documentation on system configurations, processes, and procedures to facilitate efficient issue resolution and knowledge sharing within the IT team.