Avaya Aura Telecommunication Solution support and solution designing.

 Reporting to higher management about daily / monthly financial penalties as per SLA set with Punjab Mass Transit Authority.
 Escalating software related bugs on Jira application to developers for issue resolutions.
 Active participation and troubleshooting in outages till root cause investigations.
 Team management and policy implementation.
 Documentation / coordination with client and vendor for the accomplishment of the tasks.
 Arranging equipment maintenance activities in order to optimize system performance.
 Reports generation for monthly invoice filing.
 Responding to technical part of tenders / SLA reviews during project bidding.

 Hold the responsibility for driving major incidents through to resolution in accordance with agreed procedures and service levels.
 Provide a command and control presence on Bridges and Incident Calls.
 Ensure that the activities and resolution are properly executed and documented.
 Work on other projects/issues of low to medium complexity as assigned.
 Identify the root cause of an outage and prepare its Preliminary Incident Report.