خلاصہ

Energetic and optimistic customer service representative with over 5 years of professional experience assisting customers in solving complex issues. Keen to support Organization in becoming a market leader through proven customer support skills.

تجربہ

کمپنی کا لوگو
Rider Helpdesk
Airlift Technologies
مارچ ۲۰۲۱ - موجودہ | Lahore, Pakistan

Resolution of verbal and written customer queries / complaints, Managing the complaint ticketing system -- creating, tracking and resolving tickets, Analyzing and reporting on complaints data and ticket resolution, Resolving complaints via phone, email and our online ticketing system, Owning key KPIs and maintaining SLAs for optimal customer experience

کمپنی کا لوگو
TeleSales Executive
Olx Classifieds Pakistan Smc Pvt Ltd
فروری ۲۰۲۱ - مارچ ۲۰۲۱ | Lahore, Pakistan

Contact potential or existing customers to inform them about a product or service
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Direct prospects to the field sales team when needed
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle grievances to preserve the companys reputation
Go the extra mile to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information

کمپنی کا لوگو
Telenor Backend Support Executive
Mindbridge Pvt. Ltd.
اکتوبر ۲۰۱۹ - مارچ ۲۰۲۱ | Lahore, Pakistan

Emailcorrespondence

Service Request Handling

Database management

Relevant Reporting

کمپنی کا لوگو
Customer Support Executive
Mindbridge Pvt. Ltd.
مارچ ۲۰۱۸ - اکتوبر ۲۰۲۰ | Lahore, Pakistan

Serves customers by providing product and service information and resolving product and service problems.

Attracts potential customers by answering product and service questions and suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

Maintains financial accounts by processing customer adjustments.

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Prepares product or service reports by collecting and analyzing customer information.

Contributes to team effort by accomplishing related results as needed.

کمپنی کا لوگو
Backend Support Executive
TRG Customer Soultions
جنوری ۲۰۱۷ - مارچ ۲۰۱۸ | Lahore, Pakistan

Emailcorrespondence

Service Request Handling

Database management

Relevant Reporting

تعلیم

University of the Punjab
انٹرمیڈیٹ / اے لیول, انٹرمیڈیٹ ان کامرس, Intermediate in Commerce‎
Accounting, Economics
درجہ B+
2015
Punjab Board of Intermediate
میٹرک / او لیول, سائنس, Matriculation in Science‎
Comuter, Physics, Chemistry
درجہ B+
2013

پیشہ ورانہ مہارتیں

متوسط Adaptability
ماہر Communication Skills
متوسط Core Data
متوسط Creativity
ماہر Data Access
ماہر Data Administration
متوسط Data Entry Operations
ماہر Data Extraction
ماہر Data Management
ماہر Data Miniing
ماہر Data Mining
متوسط Database
متوسط Field Data
متوسط Microsoft Excel
متوسط Superior Work Ethic

زبانیں

ماہر پنجابی
ماہر اردو
متوسط انگریزی

آپ کن کمپنیز کی پیروی کر رہے ہیں