Lead team of Helpdesk and IT Service Desk professionals. ● DC, ADC, DHCP, Filer Server, DFS, WDS, Meraki VPN. ● Office 365, Exchange Online, SharePoint. ● Work on escalated tickets from L1 and L2

• Lead team of Helpdesk and IT Service Desk professionals.
• Coordination with other departments to upgrade the IT infrastructure.
• Coordination with management to provide effective solutions for the problems.
• Upgradation of all the necessary software and upgradation of server roles as per demand
• Creating tickets of clients by using ticketing system ConnectWise Manage and resolve the issue by taking remote through ConnectWise Automate.
• Strong coordination with end users to resolve their issues
• Use of Microsoft teams for coordination with teams and with end users.
• Use of IT Glue as database documents, passwords and for many features.
• Use of PRTG for Network monitoring
• Use different tools to monitor the performance of our employees like BrightGauge • Office 365 – Microsoft Teams, Share Point etc.
• CISCO Meraki for monitoring of network CISCO devices.
• Use of Microsoft Partner Center to manage the users, Azure Directory and Exchange.
• Basic configuration of Fortinet Firewall. • To work as an AD administrative and Exchange administrator

Management and Technical Writing:• Meetings with the vendors to provide best solution of different problems faced in the head office as well as in allthe branches all over Pakistan.• Coordination with different vendors for deployment and termination of data and internet links after checkingfeasibility, requirement and proper planning.• To lead and manage team of professionals to perform different tasks.• To write technical proposals and do the technical documentation.• Prepare reports of technical visits and inform to higher authorities.• Rapidly establish good working relationship between end user and other teams• Strong cooperation and coordination with team to ensure the quality work.• Prepare and maintain the inventory documents• Work continuously on a task until completion.• Prepare different types of reports regarding the inventory management.
Network Administration:• Huawei, FortinNet and MikroTik router board configuration on branch side and on head office side.• MPLS, BGP, OSPF, STP and static route configuration.• To create GRE and IPSec tunnel for the connectivity of branch with the head office router.• Provide auto failover solution by using different protocols and static routing.• Configuration of different types of routers.• Network troubleshooting to remove any fault related to the networks.• Network deployment of newly established branch• Providing VPN solution to branch if all the available links are down• Responsible for monitoring and maintenance of Computer systems and Network in entire bank• Install and configure hardware, operating system and application.• Troubleshoot system and network problems, and solve the hard and software issues.• Resolve issues on network infrastructure by providing initial and end user support.• Assist in establishing and implementing the standards policies and procedures• Configure network switches and routers• Coordinate with vendor to repair or replace the faulty apparatus.• Visit different branches to solve IT related, network issues and perform revamping• Provide desktop, network and IT support to executive staff.• Managing the IT inventory and ensure the delivery of items to the branches.• Manage the inventory store, and disposal of equipment.• Update and maintain the bank applications like AB-II, AB-III, HRMS and other software
Network Security:• Implement the policies to ensure network security of the bank.• FortiNet firewall configuration• Implement the policies to block different regions and IP to ensure network security.• Installation, configuration and administration of access points to allow internet access to end users.
Microsoft Administration:• Microsoft system administration• Setup Microsoft hyper V environment• Apply the required configuration in order to provision the required VMs.• Perform the security hardening of whole Microsoft environment.• Hands on experience with Microsoft System Centre components• Perform security and policies on the systems and server by using domain controller• Microsoft Exchange 2013, 2016 administration.
Microsoft Active Directory:• Active directory installation and its management• Organizational unit creation in active directory for policy implementation• Email ID creation of the newly employed person• Resolution of different issues of email• Creation of different groups in exchange for policy implementation• Set up domains on client computers• Set up new user emails accounts and profiles and deal with password issues.• Maintain the documents of Emails accounts in a proper way
DVR, NVR and CCTV Cameras Installation:• Installation and configuration of DVR and NVR.• CCTV installation and connect DVR remotely with head office.• Configuration of DVR / NVR with mobile user for inspection purpose.• Use of optical fiber to install large scale NVR and networking.

Management:• To lead and manage team of professionals to perform different tasks.• To write technical proposals and do the technical documentation.• Prepare reports of technical visits and inform to higher authorities.• Rapidly establish good working relationship between end user and other teams• Strong cooperation and coordination with team to ensure the quality work.• Prepare and maintain the inventory documents• Work continuously on a task until completion.• Meetings Meetings with clients to get projects for the software house• Use different types of social media platforms for the project appraisal.• Negotiations with clients to provide them best price for the demanded projects and also push the team to meet the required deadline.
Microsoft Administration:• Microsoft system administration• Setup Microsoft hyper V environment• Apply the required configuration in order to provision the required VMs.• Perform the security hardening of whole Microsoft environment.• Hands on experience with Microsoft System Centre components• Perform security and policies on the systems and server by using domain controller
Network Administration:• MikroTik router board configuration on branch side and on head office side.• MPLS, BGP, OSPF, STP and static route configuration.• To create GRE and IPSec tunnel for the connectivity of branch with the head office router.• Provide auto failover solution by using different protocols and static routing.• Configuration of different types of routers.• Network troubleshooting to remove any fault related to the networks• Responsible for monitoring and maintenance of Computer systems and Network in entire bank• Install and configure hardware, operating system and application.• Troubleshoot system and network problems, and solve the hard and software issues• Provide desktop, network and IT support to executive staff.• Managing the IT inventory and ensure the delivery of items to the branches.• Manage the inventory store, and disposal of equipment.• Installation and configuration of DVR and NVR.
Search Engine Optimization (SEO):• Troubleshoot down websites and remedy where possible.• Maintains the website on page and off page optimization• Able to find targeted source of traffic• Identification of technical SEO issues within sites• Project management of freelancing• Identification of technical SEO issues within sites• Backlinks strategies to rank the website in different search engines.• Monitor, backup and manage plugin updates in WordPress.• SEO optimized content writing for the web / blog• White hat SEO, black hat SEO and grey hat SEO• Digital marketing of different websites and social media pages.• Audit of web / blog to identify the issues related to SEO.• SEO of YouTube to rank the videos and channel• Keyword research in depth for better results• Social media marketing• Outreach to different high authority websites to build the backlinks.• Used different types of tools and techniques to develop new ideas for testing and initiatives.

SDR 3G / 4G Swap Project:• SDR swap engineer at GrenTech Pvt for Telenor and Zong ZTE swap project• Managing team of 42 employees to complete the assigned task within given time frame.• Optimization of telecom networks in order to maintain QoS.• To manage Mobile & Fixed Telecom projects at all stages of the project lifecycle and use the PM toolsappropriately to facilitate recording, processing communicating and archiving project progress.• To liaise between management and the project teams regarding the project plan, resources, deployment, andproject execution.• Responsible for supporting and controlling of project\'s risk, scope, quality, schedule, communications, andintegration plans.• To report client on deliverable completion and manage all financial aspects related to the projects.• To liaise with the technical project team to define and verify the scope and discuss, propose and recommendtechnical solutions.• To develop plans regarding timescales and resources required for projects and analyse the actual performanceagainst the plan and adjust consistent with plan objectives.• To prepare deployment plans, risk assessment cost control, and other project reports for management review.• To manage all incoming and outgoing project documentation.• To devise and implement quality assurance practices and follow sops.• Perform any other relevant tasks assigned by the management.• Leading a group of professionals for site operation and maintenance• Clearance of all external alarms and preparing site quality report• Commissioning of sites using LMT• Installation and commissioning of BBU• Coordination with Customer Personals about Site Activities• Budgeting for the Swap Activity.• Visibility of Site in BSC in given time frame• Expansion of sites using extra RSU Racks and fiber cables.• Installation of ZTE RRU of 900MHz, 1800MHz and 2100MHz
Microwave Link Installation:• Troubleshooting of IF cable.• IP setting on Ipaso link.
• Installation of SB1, SB2, SB3 and SB4 microwave dish antennas for wireless communication.• Installation of 1+0 and 1+1 dish antennas.• Panning of dish antennas to achieve required RSL level.• Prepare site according to quality standards.• Installation and commissioning of NEC Ipaso 200,400 and 1000.

MV / SDR swap engineer at GrenTech Pvt for Telenor Vega ZTE Swap project
Perform Installation, Commissioning ,Configurations and Integration of ZTE SDR BS 8700,8800and 8900
Installation of ZTE RRU of 900MHz and 1800MHz with optical fiber
Commissioning of sites using LMT Software.
Installation and commissioning of BBU
Visibility of Site in BSC in given time frame
Expansion of sites using extra RSU Racks and fiber cables.
Leading a group of professionals for site operation and maintenance
Clearance of all external alarms and preparing site quality report
Coordination with Customer Personals about Site Activities
Budgeting for the Swap Activity.
Planning and conducting Survey
Reports, BTS and TXN Swap Activities.
Microwave Link Installation:
Installation and commissioning of NEC Ipaso 200,400 and 1000.
Troubleshooting of IF cable.
IP setting on Ipaso link.
Installation of SB1, SB2, SB3 and SB4 microwave dish antennas.
Installation of 1+0 and 1+1 dish antennas.
Panning of dish antennas to achieve required RSL level.
Prepare site according to quality standards.