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خلاصہ
My objective is to develop my career as well as become an asset to my employer and bring my personal goals in alignment of the organization. I am interested to work with global organizations offering challenging experiences that will help further enhance my career aspirations and provide me an opportunity to supersede expectations.
My strengths includes the proven ability to deal effectively with complex projects and multiple tasks in high-stress environments with a can do attitude. Excellent team player both as a leader and a member along with being a key influencer. Excellent oral, written, strategic and business communication with planning skills.
Good member to have on the team :-)
پراجیکٹس
تجربہ
Billing and Accounts Receivable Specialist
Billing and Accounts Receivable Specialist
• Review contracts and make necessary amendments when creating/renewing subscriptions.
• Invoice Processing.
• Verification of the invoices with Purchase Order matching all PO information with invoices.
• Verification of the client\'s account & invoices to ensure contractual compliances.
• Conduct account audit & research to ensure corrective actions are taken with regard to billing, subscription and invoicing inquiries.
• Vendor completion and authorization.
• Services agreements and terms negotiations.
• Settling outstanding credits against outstanding invoices and ensuring necessary adjustments.
• Updating Accounts receivable Tracker sheet regularly to incorporate all transactions.
• Hands-on experience on Zuora CRM, Salesforce.com, Tableau.
• Accounts Receivable activities, Following up on outstanding payments. via calls and reminder emails.
• Assist internal teams through quote to cash process, pricing recommendations and negotiation, vendor registrations, payment collections and bug reporting.
Chargebacks & Dispute Resolution Analyst
Fraud analysis, chargeback, dispute (Reg-E/Non Reg-E) processing for Financial Institutions (FI) and cardholders.
Review suspicious transaction, geographical anomalies and fraudulent activities.
Risk management, alert generation and meet compliance requirements.
Identify exception items, initiate chargeback, copy requests, dispute, pre-compliance/arbitration and good faith cases per network regulations through MasterCard Connect (previously NICS and MasterCom), VROL and eStarStation etc.
Review daily and monthly fraud reports, BIN/ICA based chargeback reports.
Help FIs, card program managers and cardholders with chargeback/dispute cases and any suspicious activity on accounts.
Understand business requirements and forward requests to the concerned teams.
Provide support to the existing as well as new clients on board and work with them to develop business.
Present the standard, premium and customized fraud service subscription benefits and explain differences.
Presentation and demonstration of card programs.
Set up GPR, Payroll and Gift card programs and assist clients with product & domain related inquiries.
Review and manage escalated technical faults.
Use of services, parameters, fraud parameters and rules and help card program managers with the same.
Identification of weak areas and implementation of strategic plans.
Quality control to improve performance.
Help clients and cardholders via phone, email and online ticketing system.
Enhance organization reputation by accepting ownership for accomplishing new and different requests.
Responsible for managing existing customer relationships.
Supervision and performance evaluation of the fraud team, prepare incentives and report to management.
Attend VISA, MasterCard and third party webinars.
Teaching Assistant
Teaching Assistant for the subjects Introduction to Management Sciences, Business Process Modelling. These courses are introductory business courses designed to take students under the hood of a business, from a \'Business Analyst Perspective\'. With the goal of internal knowledge eventually allowing them to become better analysts.
