خلاصہ

I'm skilled customer oriented person and able to fit any demands. While my 17 years
customer services experience, I've created, coach and manage lot of teams for large
companies. I do have a very good proven track record. I consider myself self-taught and always willing to acquire additional skills and training as required. I'm able to follow company's needs, my 'CAN DO' attitude always bringing exactly what
is required

تجربہ

کمپنی کا لوگو
Channel alliance manager / Training and development
Royal Cyber Inc
جولائی ۲۰۱۹ - موجودہ | Karachi, Pakistan

Establishes productive, professional relationships with key personnel in assigned partner accounts.Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet partner performance objectives and partners’ expectations.Proactively assesses, clarifies, and validates partner needs on an ongoing basis.Sells through partner organizations to end users in coordination with partner sales resourcesManages potential channel conflict with other firm sales channels by fostering excellent communication internally and externally, and through strict adherence to channel rules of engagement.Ensures partner compliance with partner agreements.Drives adoption of company programs among assigned partners.Proactively recruits new qualifying partners.Oversee training and development staffAssess employees’ needs for trainingAlign training with the organization’s goalsCreate and manage training budgetsDevelop and implement training programsReview and select training materials from a variety of vendorsUpdate training programs to ensure that they are relevantTeach training methods and skills to instructors and supervisorsEvaluate the effectiveness of training programs and instructorsClosely monitor LMS and update all the course required

کمپنی کا لوگو
Senior Executive Back Office
IBEX Global
جنوری ۲۰۱۴ - نومبر ۲۰۱۸ | Karachi, Pakistan

Managed Amazon, eBay and Staples buyer and seller central.
Perform weekly and monthly audit to compare the analytics report.
Create and execute new process for the Amazon Capctha and ASIN’s
Act as the point of contact between the executives and internal/external clients
Handle requests and queries appropriately
Work closely with management to prioritize business and information needs
Locate and define new process improvement opportunities
Perform Quality Assurance
Meet with assigned clients when needed and perform an initial assessment of a
problematic situation
Define reporting and alerting requirements
Acquire data from primary or secondary data sources and maintain databases/data
systems
Report on common sources of technical issues or questions and make recommendations
to product team
Communicate key insights and findings to product team
Constantly be on the lookout for ways to improve monitoring, discover issues and deliver
better value to the customer
Analyze and interpret data to unearth weaknesses and problems, and comprehend the
causes
Update accounts receivable database with new accounts or missed payments
Ensure all clients remain informed on their outstanding debts and deadlines
Provide solutions to any relative problems of clients
Write thorough reports on billing activity with clear and reliable data

کمپنی کا لوگو
Senior Executive Customer Care
Server4Sale LLC, Karachi
مئی ۲۰۱۲ - دسمبر ۲۰۱۳ | Karachi, Pakistan

Track all invoices to be billed to clients from Vendors. Billed invoices with proper
documentation and accurate information for billing. Reconciliation of month end
schedules for month end process. Work closely with Project Managers to ensure correct
monthly billing. Reconciliation, depreciation schedule and month end journal entries.
Enter all cash receipts and bank wires for an accurate up to date aging report.
Track all contracts through our accounting system which included all detailed invoices.
Reconcile daily accounts receivable, and data entry of all payments. Accurate records of
all receivables and revenue reports for month end.

کمپنی کا لوگو
Quality Assurance international sales
Axact
دسمبر ۲۰۰۹ - اپریل ۲۰۱۲ | Karachi, Pakistan

کمپنی کا لوگو
Portfolio manager
Ensign Communication
اگست ۲۰۰۷ - نومبر ۲۰۰۹ | Karachi, Pakistan

کمپنی کا لوگو
Customer service manager
CampX Inc
جون ۲۰۰۵ - جولائی ۲۰۰۷ | Karachi, Pakistan

کمپنی کا لوگو
Customer care executive
Ufone GSM
نومبر ۲۰۰۳ - جون ۲۰۰۵ | Karachi, Pakistan

کمپنی کا لوگو
Call center agent
Trakker Group
اپریل ۲۰۰۱ - اکتوبر ۲۰۰۳ | Karachi, Pakistan

تعلیم

University of Karachi
بیچلرز, , Bachelors in Commerce‎
Accounting
درجہ C+
2003

پیشہ ورانہ مہارتیں

ماہر Computer Literacy
ماہر Ability To Work Efficiently In A Team Environment
ماہر Aesthetic Procedures Knowledge
ماہر After Sales Service
ماہر Amin Management
ماہر Analytical Skills
ماہر B2B Business Development
ماہر Bank Reconciliation     
متوسط Bank Reconciliation on
ماہر British Accents
متوسط Business Development
متوسط Business Development Consultancy
متوسط Business Development Process
متوسط Business Development Strategies
متوسط Business Management Solutions
ماہر Call Headlining
ماہر Calls Handling
ماہر Clain Management
متوسط Client Acquisition
ماہر Client Acquisition Skills
ماہر Client Aquisition
ماہر Client Coordination
ماہر Client Dealing
ماہر Client Followup
ماہر Client Relationshup
ماہر Closing
متوسط Coaching
متوسط Commercial Business Command
ماہر Committed to Customer Satisfaction
ماہر Committed to Customer Services
متوسط Communication Research
ماہر Communication Skillls
متوسط Communication Strategy
ماہر Configuring Software
ماہر Conservation Awareness
ماہر Content Management
متوسط Cooordination Skills
متوسط Coordination Abilities
متوسط Corporate IT
ماہر Corporate Marketing
ماہر Corporate - Procurement / Administration Departmen
ماہر Corporate Finance Departments
ماہر Corporate HR Department
متوسط Corporate Sales Management
متوسط CRM Analysis
ماہر Customer Billing
ماہر Customer Coordination
ماہر Customer Satisfaction Management
ماہر Customer Success
ماہر Customer Support

زبانیں

ماہر انگریزی

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