خلاصہ

Seek and secure a customer service representative position in a stable company where I can best showcase, utilize, and improve my skills and expertise in English communication and customer relations.

پراجیکٹس

Customer Services Representative

تجربہ

کمپنی کا لوگو
Customer Services Representative
CMD DISPATCH
نومبر ۲۰۱۹ - اپریل ۲۰۲۱ | Lahore, Pakistan

Dispatcher (USA)
Job Responsibility 

Assigns motor vehicles and drivers for conveyance of passengers
Records time of departure, destination, cargo, and expected time of return.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Manage large amounts of incoming calls. 

کمپنی کا لوگو
Customer Services Representative
NETROOTS TECHNOLOGIES
جون ۲۰۱۷ - اکتوبر ۲۰۱۹ | Lahore, Pakistan

Spectrum Cable (USA)
Job Responsibility

Open and maintain customer accounts by recording account information.
Prepare product or service reports by collecting and analyzing customer information.
Contribute to team effort by accomplishing related results as needed.
Manage large amounts of incoming calls.
Generate sales leads.
Go the extra mile to engage customers.
Assist with placement of orders, refunds, or exchanges.
Resolve product or service problems:
 Clarifying the customer's complaint.
Determining the cause of the problem.
Selecting and explaining the best solution to solve the problem.
Expediting correction or adjustment.
Following up to ensure resolution.

کمپنی کا لوگو
Customer Services Representative
TransData International
مئی ۲۰۱۵ - جنوری ۲۰۱۷ | Lahore, Pakistan

Hungry House (UK)
Contact Validation (USA)
Job Responsibility

Maintaining a positive, empathetic and professional attitude toward customers at all times.
Manage large amounts of incoming calls.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Communicating and coordinating with colleagues as necessary.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support. 

کمپنی کا لوگو
Customer Services Representative
AhadCom
فروری ۲۰۱۳ - نومبر ۲۰۱۴ | Lahore, Pakistan

Bell Mobility (Canada)
Job Responsibility

Generate sales leads.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods & tools.
Meet customer service team sales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.

تعلیم

School Of Law
بیچلرز, بیچلرز ان لاء, ‎
LLB
2015
The Punjab Group Of Colleges Lahore
بیچلرز, بیچلرز ان کامرس, ‎
Bachelors In Commerce
2013
The Punjab Group Of Colleges Lahore
انٹرمیڈیٹ / اے لیول, , ‎
FSC PRE-ENGINEERING
2011
Lahore Scholars School
میٹرک / او لیول, , ‎
Computer Science
2009

پیشہ ورانہ مہارتیں

ماہر Listening Skills
ماہر MS Office
ماہر Product Knowledge
ماہر The ability to respond quickly
ماہر Written Oral and Communication

زبانیں

ماہر پنجابی
ماہر اردو
ماہر انگریزی

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