Assist in the management of office IT equipment and determine any equipment requiring replacement or repositioning;
Assist the Admin team in undertaking asset management of all related IT systems and devices.
Liaise with any relevant service providers to perform network cabling and Internet provision requirements. Liaise with the ISP, to confirm bandwidth availability and troubleshoot any issues;
Support all users connected to the local network;
Manage and support users on the wireless network - troubleshoot issues as they arise;
Test the power stability of the network to determine stability and efficiency;
Manage existing IP telephony within the office;
Setup network printers/scanners and give users access to these services;
Continuously monitor the LAN, Internet and WAN (where applicable) ensuring users have access and are able to meet their objectives using ICT;
Address any connectivity incidences reported by users through CO IT team and escalate to the global support when required;
Implement company\'s standard server threat management software to protect servers from viruses, malware and data exfiltration;
Ensure all end-user devices accessing network have up to date anti-virus software;
Ensure end user devices are automated to scan on a weekly basis if AV managed locally;
Provide help desk support to Pakistan staff with IT queries as they may arise. This may include setting up laptops, installing approved desktop software, and supporting conferencing via WebEx, Zoom;
Assist in the documentation and review of recurring IT costs and IT vendors;
Make any recommendations based on knowledge of the local context, vendor performance and possible areas for negotiation;
Train staff on use of IT software and other equipment/s that they need in order to perform their duties;
Coordinate with the IT vendor/s for billing, repair and maintenance of IT equipment;
Provide Secretarial support when there is a conference and workshop;
Actively perform backups of Servers, Network Configurations and Data and testing to ensure no important information is lost during disaster situations;
Perform troubleshooting analysis of servers, workstations and associated systems;
Maintain routine checkup and perform optimization of following database and internet servers;
Refresh laptops when returned by staff members and fix issues;
Assist the Manager in planning and implementing IT developments;
Assist the Manager in providing IT solutions to business and management problems;
Ensure timely, high quality completion of all relevant reporting requirements; share them with the manager as and when required;
Exercise professional interpersonal skills to effectively work with all staff, clients, counterparts;

Maintains and UP-grade office computer facilities Configuration of network. Internet accessibility and network protocols
configurations on clients Documentation.
Assistance with the creation, format and maintenance of network and information- systems documentation. Network
Security
Pro-actively administer the security of server systems, messaging, mail server, firewalls and hosted systems against any
kind of threats which can destroy the data. raining and Facilitation.
Transfer of necessary knowledge to the project staff to increase the broader
Understanding of Information Technologies potential.  Handling all Internet connectivity issues with ISP to provide
247365 hours internet access and  availability to project staff.
Implementation of Digital Security Policy and its work plan.
Demonstrated ability to plan and administrate the deployment of software products in a heterogeneous environment
with an objective for standardization of all software and hardware which  can provide the best solutions to streamline
the internal operations.
APSACS Jutial GILGIT Intermediate
Diagnose and troubleshoot problem and coordinate with supervisor.
Provide IT support on-site and offsite when needed.
Maintains backup of all office computer.  Prepare appropriate hardware, software installations/configuration depending
on the per user needs.  All the secure access parameter within networks is in place and operational all the time.

Responsibilities
Monitoring IT alerts, dashboards, websites. Triaging alerts as per the runbook provided.
Escalation of alerts to the on-call person via communication channels.
Responding to the clients within the agreed time.
Prioritizing and managing many open cases at one time.
Participating in learning and teaching new technologies.
Implementing scripting to improve the quality of alerts and pushing/pulling on Github.
Remediation activities and actions on certain alerts as defined in runbooks.
Peer support regarding work demands in every situation.
Regular reporting to the client and management.
Hands-on experience in incident management, monitoring & reporting, and Github.

Enter Description

Content Writer
Worked on SEO based content writing.
created eye catching social media contents.
Wrote YouTube descriptions using keywords.
Helped team in developing a better communication system within the organization.

I was an intern and working as a web developer intern in the company of Attribe Solution software house. this was three months internship program.