خلاصہ

Wi-tribe Pakistan limited.n Customer Care- Care Executive, February 2010 September 2012nnResponsibilities n Management and development of customer care team and ensure completion of assigned tasks and targetsn Team motivation to ensure individual and regional targets on daily and monthly basisn Planning and execution of business activities in respective areasn Responsible for training and development of new staffn Ensure quality sales and achievement of assigned targetsn Customer facilitation from front deskn Customer retention as per company policyn Maximize companys revenue by ensuring monthly payments from customern Maintain cash register on daily basisn Ensure resolution of customers complaints n Handling inventory management systemsnnnAchievementsn Surpassed 2011s targets and achieved more than 100 as a teamn Outstanding performance as an individual by achieving 100 of yearly targets in 2011n Worked multiple times as a Customer Care Centre Supervisor in multiple centers properly managed all the assigned tasksnnnnnnnnnDubai Islamic Bank.nRelationship Officer, January 2008 Feb 2010nnResponsibilitiesn Designing strategies of marketing and selling productn Communicate effectively banks policies and procedures to all channelsn Calculation of income and debt burden through financial analysisn Building strong relationships with customer on behalf of bankn Presentation to the clients and solicitation of loans as well as completion of mortgage/autos documentsnnnAchievementsn Awarded Top Relationship Officer in the year 2009n Part of the team that successfully launched bank operations in region and nationnnnnnApollo Textile MillsnImport/Export Clearance Officer, Feb 2007 Feb 2008nnResponsibilitiesn Providing assistance in managing consignments of different Importers from worldwiden Preparing Goods declaration form on a software designed by Pakistan Revenue Automation Limitedn E-filling on the Official Website of Central Board Of Revenuen Payment making through accounts tracking all import shipments, arranging D/o collection from shipping lines, Managing Custom Clearance and consignment delivery to the destination. Billing to Parties and payment collections additional correspondence with partiesnnnnnnnnnnUniversal Business Associates. Karachi-PakistannImport/Export Clearance Officer, Jan 2006 Feb 2007nnResponsibilitiesn Providing assistance in managing consignments of different Importers from worldwiden Preparing Goods declaration form on a software designed by Pakistan Revenue Automation Limitedn E-filling on the Official Website of Central Board Of Revenuen Payment making through accounts tracking all import shipments, arranging D/o collection from shipping lines, Managing Custom Clearance and consignment delivery to the destination. Billing to Parties and payment collections additional correspondence with parties