خلاصہ


Resolve an average of 800 queries in a week and consistently met performance benchmarks in all areas (speed, accuracy, and volume).
earned 100% marks in all categories including communication skills, listening skills, problem resolution, and politeness.
Building reports, clarify and manage the conversational flow.


تجربہ

کمپنی کا لوگو
eBay store manager
GR Solution Pvt Ltd. (OLA E-Commerce)
جنوری ۲۰۲۰ - موجودہ | Islamabad, Pakistan

Managing account activity in relation to traffic acquisition, sales, conversion and reporting - Manage Products from Research to Final Sales. - Supervising listing creation, titles enriched with targeted keywords.Ebay Title Optimization - Monitoring account health and metrics, proactively alert team for issues - Manage the product listings to increase sales. Dealing with customer queries, Cases, Returns, Negative feedbacks and shipping 24 hours.

کمپنی کا لوگو
Customer Support Executive
OLA E Commerce
نومبر ۲۰۱۸ - جنوری ۲۰۲۰ | Islamabad, Pakistan

1) Managing eBay store 2)Answering customer\'s queries using different tools. 3) Managing returns, cases, defects, campaigns, and \"shipping within 24 hours\" transactions 4) Supervising Product Listing on stores 5)Calling eBay customer service from time to time 6) Assisting the department manager in related activities as and when required.

کمپنی کا لوگو
Communication officer
Protégé Globle
اگست ۲۰۱۸ - اکتوبر ۲۰۱۸ | Islamabad, Pakistan


The overall responsibility of the position is to recover and collection of medical bills via e-mails and out bound phone calls.
Analyzing and answering general questions, inquiries regarding medical billing on behalf of Doctors and Clinics of USA California.
Have to recover certain amount of bills from insurance companies of US California & have to perform routine collection of medical billing related tasks.
Answering regarding Medical billings from Medical Insurance companies Negotiating on medical bills recovery
Ensure compliance to Customer Relationship Management & Attainment of desired target.

کمپنی کا لوگو
Trainee student/Supervisor
Tariq Abdul Ghani Maqbool & Co., Chartered Accountants
مئی ۲۰۱۲ - ستمبر ۲۰۱۷ | Karachi, Pakistan

I had worked with Tariq Abdul Ghani Maqbool & Co. as a Trainee student/Supervisor, since 7th May 2012 to 4th Sep 2017

کمپنی کا لوگو
Trainee student
HYDER BHIMJI & COMPANY
اپریل ۲۰۱۰ - اپریل ۲۰۱۱ | Lahore, Pakistan

I had worked with Hyder Bhimji & Co as a Trainee student, since 4th April 2010 to 20th April 2011.

تعلیم

University of the Punjab
بیچلرز, , B.Com‎
Accounts, Economics, Stat Math
2008
FBISE
انٹرمیڈیٹ / اے لیول, , FSc (Pre Engineering)‎
Literature
2006
Other
میٹرک / او لیول, سائنس, Matric in Science‎
Science
فی صد 78%
2004

پیشہ ورانہ مہارتیں

متوسط Analytic Reporting
متوسط Data Acquisition
ماہر Listings
متوسط Reporting Applications
ابتدائی SIC- Standing Interpretations Committee
ابتدائی Tally Accouns
ابتدائی Vehicle Allocation
ابتدائی Working Capital Management

زبانیں

ابتدائی چینی
متوسط انگریزی
ماہر اردو

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