· Conduct systematic data collection, analysis, and interpretation for monitoring project or program progress and performance.
· Ensure activities are on track and aligned with set plans during the implementation phase.
· Identify issues or deviations early on to facilitate timely adjustments and improvements.
· Facilitate evaluations to assess project or program relevance, efficiency, effectiveness, sustainability, and impact.
· Conduct evaluations at specific intervals or project completion, utilizing methods such as surveys, interviews, and data analysis.
· Determine the extent to which project objectives have been achieved through evaluation activities.
· Providing exceptional customer service by assisting customers with their banking needs, inquiries, and concerns.
· Processing various financial transactions, including deposits, withdrawals, transfers, and payments accurately and efficiently.
· Evaluating loan applications and conducting credit checks to determine eligibility and make informed lending decisions.
· Promoting and cross-selling a range of banking products and services to meet sales targets and enhance customer relationships.
· Assisting clients with opening new accounts, explaining account features, and providing personalized financial advice.
· Handling and resolving customer complaints or issues in a professional and timely manner.
· Maintaining customer account records and updating relevant information as needed.
· Collaborating with other bank departments and team members to achieve collective goals and objectives.
· Contributing to the growth and profitability of the bank through active participation in business development initiatives.
· Assisting in implementing marketing strategies to attract new customers and retain existing ones.
· Complying with security measures and safeguarding customer information and assets.
· Identifying and prospecting potential customers to promote and sell running finance products and services.
· Building and maintaining strong relationships with clients to ensure customer loyalty and repeat business.
· Conducting sales presentations and product demonstrations to showcase the benefits and features of running finance offerings.
· Assessing the financial needs of customers and providing personalized financial solutions to meet their requirements.
· Collaborating with the finance team to evaluate customers\' creditworthiness and determine appropriate financing terms.
· Negotiating and finalizing sales agreements and contracts with clients.
· Achieving sales targets and revenue goals set by the organization.
· Keeping abreast of market trends, competitor activities, and industry developments to identify business opportunities and stay competitive.
· Providing excellent customer service and support throughout the sales process and addressing any customer inquiries or concerns.
· Assisting in the development of marketing strategies and promotional campaigns to increase brand awareness and attract new customers.
· Managing and updating sales databases and reports to track sales performance and progress towards targets.
· Participating in sales meetings, training sessions, and workshops to enhance sales skills and product knowledge.