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خلاصہ
Dear Hiring Manager,
I am applying for the position with over Eight years of experience in customer service and Sever Years of experience in Management and a strong believe I could make a significant contribution in helping Metro achieve its customer service goals and objectives.
As an example of my most recent accomplishments, I designed and implemented an incentive program that significantly increased productivity among customer service employees which, in turn, significantly raised the level of customer satisfaction with the service provided. Because employee productivity and customer satisfaction are key components of a successful customer service operation, I believe that my expertise in these areas would be of particular value in meeting the challenges of this position.
Ideally, this position will allow me the opportunity to utilize my experience gained as a manager with T-mobile USA. In this capacity, I managed this flagship store in all the areas of customer relations, sales generation and reporting, banking, workflow management, staff training and supervision and resolution. Additional experience includes working in fast food restaurant management also. In this position, I have succeeded in positioning my clients for career growth through coordination of unique public relations opportunities.
The enclosed resume summarizes the full range of my skills and qualifications. I would appreciate the opportunity for a personal interview to discuss this position and my qualifications in more detail and look forward to hearing from you at your earliest convenience.
Thank you for your consideration.
Sincerely,
Ahmed Aslam.
تجربہ
Application Analyst
Client communication, project management, implementation, training, consulting as well as go-live support. Customer communication (phone and email) in order to analyze and resolve client issues, provide training, handle and escalate complaints. Serve as single point of contact for project management, and issue escalation. Provide physician and staff training, webinars, consulting, and operational guidance.
Operations Supersvisor & Trainer for AT&T
Delivered virtual and live classroom product and sales training while identifying training gaps to help sales team sell promoted products. One-on-one coaching sessions on training and development for new hires, existing team members on weekly basis. Lead learning enhancement classes to improve sales knowledge and people skills for workplace success and advancement.
Routinely evaluate business training needs and adjust staff development and educational programs. Develop and manage tracking and reporting progress on training progress. Scheduled and taught weekly internal classes to groups of 25+ employees.
Store Floor Manager / Trainer - New Hire
Recording journal entries and adjustments and generating reports.
Maintaining payable, receivable accounts, sales process entries and generating reports.
Recording supplier’s payments and customers receipts and deposits.
Tracking inventory movements and posting inventory adjustments.
Train and assist new Trainees to ensure highest customer satisfaction.
Effectively close sales to meet personal and company quota on monthly basis.
Ensure the customer understands the operating features, warranty and paperwork resulting in referrals and customer retention and maintain a database of customers.
Reports to area sales manager regarding objectives, reviews, analyses, and planned activities.
Review sales statistics and actions to determine how to better utilize time, plan more effectively, and improve sales.
Effectively manage staff, develop new goals and keep an efficient, competitive work environment.
Create and implement new marketing strategies to ensure steady stream of customers throughout year.