خلاصہ

Experienced professional with a demonstrated history of working in the outsourcing/offshoring industry.

Extensive 6+ years of experience in Operations Management, Customer/ Client services & BPO industry. Possesses sound knowledge of all the aspects Contact Center & Project management, SLA/ Order Delivery and Customer Retention.

Self-driven and motivated individual; holds strong analytical, communication & leadership skills.
Successfully taken 10 campaigns/ projects on-board within the last 2.5 years, ranging from Pharmaceuticals to Tel-Co. & FMCGs.

Currently managing a team of 31 individuals for the project of a leading E-Classified
successfully.

Looking forward to a more challenging position where I can further nurture my experience and skills and move up the ladder.

تجربہ

کمپنی کا لوگو
Assistant Manager - Customer Experience
OLX
جولائی ۲۰۱۹ - موجودہ | Lahore, Pakistan

- Vendor Management
- Operations Management
- Process Optimization -
- To ensure Production Efficiencies
- Customer Experience Enhancement
- Ensuring Best in Class Customer Services
- Business Growth

کمپنی کا لوگو
Lead Supervisor - Operations
ibex
اگست ۲۰۱۸ - جون ۲۰۱۹ | Karachi, Pakistan

- Client Services
- Project Management
- Business Development

کمپنی کا لوگو
Sr. Supervisor Operations
ibex
مئی ۲۰۱۵ - جولائی ۲۰۱۸ | Karachi, Pakistan

- Account / Client Management
- Business Development
- Customer Experience & Satisfaction
- Operations/ Program Management
- SLA Delivery

کمپنی کا لوگو
Supervisor - Operations
IBEX Global
اپریل ۲۰۱۳ - اپریل ۲۰۱۵ | Karachi, Pakistan

- Team Management
- Operations Management
- Client Correspondence
- KPI Management
- Fun Club Member

کمپنی کا لوگو
Customer Services Representative
Warid Pakistan
فروری ۲۰۰۸ - اکتوبر ۲۰۱۲ | Karachi, Pakistan

تعلیم

University of Karachi
ماسٹرز, ماسٹرز ان آرٹس, Masters in Economics & Finance‎
ECONOMICS & FINANCE
فی صد 70%
2010

پیشہ ورانہ مہارتیں

5+ سال Account Management Experience
5+ سال Client management
5+ سال Customer Service Operations
5+ سال Leadership
5+ سال Operations control

زبانیں

ماہر انگریزی
ماہر اردو