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خلاصہ
Experienced and service oriented management professional with 5+ years progressive work exposure in business documentation, operation, training, presentation, reports and issues related to branch-less banking with strong background in the quality assurance. Demonstrated competencies in providing effective service and support. Self-motivated and result oriented team player with good communication, leadership, problem solving, decision making, time management and interpersonal skills.
تجربہ
Assistant Manager- Service & Planning
• Assist top management and implementation of new processes as per banking regulations.
• Maintenance of analytical business reports for management.
• Managing support to front end teams while coordinating with back-end teams.
• Regional Management
• Conduct training sessions with different teams of branch-less banking back end and front end operations.
• Coordination with regional resources to provide support to front end teams regarding banking affairs.
• Handling merchants and mobile banking issues & ensures timely resolution.
• Coordination with different vendors for multiple tasks.
• Support to all Telenor bank locations for launching of all new BB products and execution.
• Ensuring task is performed within prescribed time.
• Visits to all assigned regions as per requirement.
Senior Executive- Compliant Management Unit
Solving issues through emails and calls regarding easy paisa services within specified Turn Around Time along (TAT) with service requests (SR).
Senior Executive-Quality Assurance
Keeping a quality check to all assigned departments.
Generating performance reports, daily dashboard, Mobile account registration report and revamp of processes.
Branch-less Banking Officer
Complete documentation process for registration of a retailer.
Communication through emails and ensuring the up to the mark and risk free services are provided.
