Overall HR Operations and Employees Training.

Managing overall HR department.

• Supporting the HR Head of Operations to provide world class services to the Head office (VEON); ensuring that service levels are met or exceeded
• Working with the HR Head of Operations and the Global Talent Acquisition Lead to manage the recruitment processes for VEON, in order to hire the right candidates, with the right skills, experience and cultural fit
• Ensuring that all recruitment activity that take place is audit ready with appropriate paperwork in place (e.g. hiring tickets, job descriptions etc.)
• Pro-actively spotting improvement areas and implementing defined \"Continuous Improvement\" initiatives
• Optimizing, implementing and maintaining complete HR data tools, data processes and systems
• Managing the execution of effective reporting mechanisms to ensure service delivery levels against SLAs
• Scheduling and overseeing training of new employees to educate them about HR practices and policies
• Producing and delivering standard/ad hoc reports, templates, & dashboards for management
• Actively meeting with management to discuss and clarify requests for projects, highlight issues, and make recommendations to address issues and priorities
• Partnering with HR and Payroll team on system upgrades and analyses
• Ensured compliance with Data Privacy and Protection Guidelines

• Assisting Manager HR in performing difficult staffing duties, including dealing with under staffing, refereeing disputes, firing employees, and administering disciplinary procedures
• Providing current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits
• Maintaining records and compiling statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates
• Maintaining employees’ attendance and leave record
• Successfully preparing monthly payroll of 1700+ employees with minimized error rate of 3%
• Succeeded to reduce ratio of uninformed absentees/leave by 30% by introducing “Earned Leave Policy”
• Updated employee files & records in electronic & paper form of 1700+ employees and keeping them maintained
• Helped more than 400 employees in on-boarding process and designed training for them
• Conducted around 50+ exit interviews to identify reasons for employee departures
• Reduced the ratio of unresolved queries of employees by 23% by introducing “HR helpdesk”
• Assisted in development and implementation of various human resource policies which have reduced the dissatisfaction level of employees by 15%
• Guided and helped 50+ employees to successfully attain visas of U.S and Sri Lanka

• Maintained confidential payroll & employee data
• Had been the first point of contact for employees for attendance & payroll related queries
• Responsible for allowances, bonuses & dues of employees
• Managed to conduct successful yearly audits with internal auditors
• Coordination with Faysal & other banks for corporate salary a/cs of employees
• Coordination with senior management for monthly salary approval process & other payroll issues
• Maintained attendance of employees for HO as well as for other branches of 400+ employees
• Planned and executed recruitment and selection process on branch level for on boarding of around 200 candidates
• Conducted orientations & training of more than 300 fresh employees and coaching Trainee managers and Crew trainers
• Prepared and maintained personal files and folders of more than 300 employees
• Responsible for monthly payroll process and statutory deductions like EOBI, PF and income tax in salary structure of 300 employees
• Improved employees’ & departmental KPI’s by 28% through training & development
• Arranged & managed socializing gatherings & annual functions for 300+ employees
• Achieved the target of employee turnover & reduced it by 10% (per annum)