To obtain quality or Technical Support Manager Position in which I can increase my skills and become a valued member of the team. I am a highly skilled, self-motivated with 10 years Plus of experience in Software Support Sales and Automation industry. I hope to use my experience to help lead or manage an organized, performance-driven, results-oriented team of Support.
Working closely with the software development team to understand what software programmed is meant to do. Then developing test plans and strategies and examining all aspects of the programmed from a clients or end-user\'s perspective and finally finding and eliminating any problems. Preparation of Test Plan and Test Cases from project/product specification. Regular System testing of all the periodic updates Execute Test Cases to ensure that applications are built according to specifications. Reporting Bugs Bugs follow up after bug fixation Creating Bug Reports and Analyzing bugs’ statistics. Coordinate with development team for the resolution of critical issues. Recording and documentation of bugs discovered in projecting a centralized tracking system – Quality Center. Involved in Release scheduling process Capable of Using Source Code Repositories Communicate With Technical and Non-Technical Resources Develop Standards and Procedures to Determine Product Quality and Release Readiness Experience With Web Based Testing Applications Identify Areas of Improvement Identify, Isolate and Track Bugs Throughout Testing Perform and Document Risk Analysis Perform Manual and Automated Testing Research New tools, Technologies, and Testing Processes Thorough Understanding of Software Development Life Cycles Preparing detailed test plans, acceptance criteria and test scenarios for each project Liaising with developers and programmers to swiftly resolve faults. Analyzing, writing reports & communicating results to colleagues & managers. Monitoring the testing process and identifying and logging test failures. Involved in Performance Testing, Scalability / Stress and Load Testing. Testing full product suite\'s, identifying problems & resolving them with the development team. •Performance of SQA / SCM/DM functions for Different ERP’s, web Based & Desktop Commercial, Applications Developmen
Regular System testing of all the periodic updates
Execute Test Cases to ensure that applications are built according to specifications.
Reporting Bugs
Bugs follow up after bug fixation
Creating Bug Reports and Analyzing bugs’ statistics.
Coordinate with development team for the resolution of critical issues.
Recording and documentation of bugs discovered in projecting a centralized tracking system – Quality Center.
Involved in Release scheduling process
Capable of Using Source Code Repositories
Communicate With Technical and Non-Technical Resources
Develop Standards and Procedures to Determine Product Quality and Release Readiness
Experience With Web Based Testing Applications
Identify Areas of Improvement
Identify, Isolate and Track Bugs Throughout Testing
Perform and Document Risk Analysis
Perform Manual and Automated Testing
Research New tools, Technologies, and Testing Processes
Thorough Understanding of Software Development Life Cycles
Preparing detailed test plans, acceptance criteria and test scenarios for each project
Liaising with developers and programmers to swiftly resolve faults.
Analyzing, writing reports & communicating results to colleagues & managers.
Monitoring the testing process and identifying and logging test failures.
Involved in Performance Testing, Scalability / Stress and Load Testing.
Testing full product suite\'s, identifying problems & resolving them with the development team.
• Performance of SQA / SCM/DM functions for Different ERP’s, web Based & Desktop Commercial, Applications Development, Implementations.
• Software / System Development Standard Operating Procedures (SOPs)
• Software Configuration Management & Deployment
• Customer Support & Training Managements
• ISO 9000 / 9001, 20007, Development, Implementation and Procedural Maintenance
• Database Designing, Backup &Recovery’s With SQL Servers (different Versions)
• Used MS SQL
Solo Smart & Limton Innovative are Industry Leading Software Development & Industry Automation Companies Which was deal hardware & Software in Different Areas
• Where I was Responsible for Support Implement of different software applications and Hardware (devices).
• Experience in performing troubleshooting, managing technical support team and provided solutions to all complex software problems
• Ability to multitask and work in a fast paced environment and met all deadlines
• ISO 9000 / 9001, 20007, Development, Implementation and Procedural Maintenance
• Database Designing, Backup &Recovery’s With SQL Servers (different Versions
• Took Pre Installation Visits and Make Sure to Complete All Requirements as Check List which a use for as Pre-Installation Visit Check list
• Assisted customers in installation and operating computer software, hardware and related problems to satisfy all needs.
• Implements Software Applications & Hard Ware Devices on Client Sites
• Implements time and Attendance management System
• Face Recognitions & Bio Metric Hardwar & Software Implementations.
• Turn Star & Security Gate and Surveillance Camera Installations.
• Deal with clients for support, sale, and renewal of annual contracts.
• On Site Training & Guidelines to Staff and Concerns
• Provide On line & Remote Desktop Support to Clients.
• Collaborated closely with Product, Project, and Development teams to identify and resolve technical, business, and process related issues
During That I was learned a valuable experience in development life cycle in software industry on different phases software design and analysis and Deployments. Managed and implement database applications MIS/FICS on several clients in Private and Public Sector.
• Coordinate with client for information gathering for implement a smooth system. Software Design and development phase Data Base design and managed SQL Server.
• Preparation and maintain of Hard ware and software installation OS and Applications
• Conduct training course and sessions for new clients during software implementations.
• Handling and monitoring ERP software development project throughout multiple phases
• Responded to client\'s complaints and need for technical assistance
• Designing and creating reports or data matrix.
• Coordinates and participates in the planning, development, and implementation of ERP systems to align solutions with a customer’s needs and business requirements.
• Advises customers on best practices, application customizations and interface strategies. Designs customizations where needed in collaboration with the customer and the technical team.