خلاصہ

An enthusiastic IT Field Support Engineer with the necessary drive and determination needed to resolve complex networking issues. Looking for a new and challenging position, one which will make the best use of my existing skills and experience and also further my development.
Areas of Expertise:



  • Network & System Support

  • Technical Support for End-Users

  • Technical Support for Service Desk

  • IT Services Operations

  • Customer Support & Services

  • Field Deployments

  • LAN Infrastructure


Technical Skills



  • IPV4, IPv6, Subnetting, Route summarization

  • Configuration & troubleshooting of Cisco & Huawei Routers and Switches

  • Routing Protocols (RIP, OSPF, EIGRP)

  • Switching Technologies (VTP, VLAN, Private VLAN, Inter-Vlan Routing, STP, RSTP)

  • LAN/WAN Technology

  • NAT, PAT, ACLs, DHCP

  • WLAN, WAN


Soft-Skills



  • Team Player

  • Goal-Oriented

  • Problem-solving skills

  • STEM skills

پراجیکٹس

SME Sales
Prepaid Energy Meter Using Smart Card Technology

تجربہ

کمپنی کا لوگو
Technical Support Engineer
SharpTel Pvt.Ltd.
اکتوبر ۲۰۱۸ - موجودہ | Multan, Pakistan


Provide Technical Support to Fiber, WiMAX, Ethernet CS, and Radio clients.
Edit & Maintain customer's records and information.
Ensures and provides quality service to customers.
Working in a Service desk team, engage engineers for technical resolution of incidents
Responsible for assuring users are provided efficient and timely first and second level support
Ensure all calls are logged, updated, and closed accurately as per agreed SLAs/OLAs
Responsible for analysis of performance and designing reports on the basis of KPI.
IT Service – Directly support our internal customers through various SLAs
Assist with troubleshooting network connectivity between sites when necessary
Resolving technical problems with LAN, WAN, and other systems

کمپنی کا لوگو
Customer Support Executive
Augere Pakistan (Pvt.) Ltd. (QUBEE)
جولائی ۲۰۱۷ - دسمبر ۲۰۱۸ | Multan, Pakistan


To address sales inquiries via Email, Social media & phone call
Implementing effective user satisfaction strategies by identifying and eliminating the root causes of user problems
Act as the first line of communication with clients, focusing on customer needs & satisfaction
Answer inbound calls, listen and resolve customer’s concerns
Provide proactive customer follow-up and issue management, including coordination of customer calls.
Write professional responses to agent emails using proper grammar, spelling, and punctuation. Use prewritten templates, when appropriate.
Responsible for placing outbound calls to customers to walk them through company products, including answering tier 1 and some tier 2 technical support questions.
Access technical issues and identify solutions.
Maintained a high level of customer satisfaction by clarifying customer needs, while ensuring they were met in a timely fashion.

کمپنی کا لوگو
Trainee Engineer
The Women University Multan.Punjab,Pakistan
اپریل ۲۰۱٦ - مارچ ۲۰۱۷ | Multan, Pakistan


Using computer-assisted engineering and design software\
Attending meetings on site
Preparation of Electrical procedures for installation test & commissioning.
Reading electrical design specifications and technical drawings.
Organizing routine servicing schedules
Making sure all electrical engineering projects are fit for their purpose
Liaising with and monitoring third-party contractors.
Negotiating with suppliers and purchase items at optimum cost.

کمپنی کا لوگو
Intern Engineer
Pakistan Telecommunication Company Limited (PTCL)
فروری ۲۰۱۴ - جون ۲۰۱۴ | Multan, Pakistan


To handle all types of complaints related to the products and services
To make sure the complaints are resolved within the given time.
To take regular feedback from customers & assure customer satisfaction
To provide the customers with the complete information about the company products and services, new launchings, new schemes, changes in T&C
To increase the sales of company products and services through direct selling.
To make reports of sales, customer visits, customer complaints on daily basis and coordinating with the supervisor regarding those report 
MDF Jumper Maintenance
DSL Modem ConfigurationEvaluate current business practices and recommend improvements
Assist in managing business operations on a daily basis
Ensure customer satisfaction by addressing customer inquiries and concerns in a timely fashion
Promote the company’s products and services to customers

تعلیم

Institute of Southern Punjab, Multan
ایم فل, M.Sc Electrical Engineering‎
Electrical Power
مکمل
2017
Bahauddin Zakariya University
بیچلرز, بیچلرز ان سائنس, B.Sc Electronics Engineering‎
Electronics
CGPA 3.3/4
2013
BISE
انٹرمیڈیٹ / اے لیول, فیکلٹی آف سائنس (پری انجینئرنگ), F.Sc Pre-Engineering‎
Chemistry, Mathematics, Physics
فی صد 74%
2009
BISE
میٹرک / او لیول, سائنس, Matric in Science‎
Chemistry, Mathematics, Physics
فی صد 86%
2007

پیشہ ورانہ مہارتیں

متوسط IT Support
متوسط Access Networks
متوسط CCNA
متوسط Cisco
متوسط Computer Network Operations
ماہر Computer Technology
ماہر Customer Applications
ماہر Customer Communication
ماہر Customer Handling
ماہر Customer Oriented
ماہر Customer Satisfaction
ماہر Customer Service Management
ماہر Customer Service Operations
متوسط Customer Service Representatives
ماہر Customer Services
ماہر Customer Success
ماہر Customer Support
متوسط Customer Support Operations
متوسط Desktop Support Management
متوسط Direct Sales
متوسط Electronic Circuit Design
متوسط Electronics Repair
متوسط Engineering Analysis
ماہر English Language Learners
ابتدائی Enterprise Network Design
متوسط Enterprise Technology Sales
متوسط Excellent Sales And Negotiation Skills
ماہر Excellent speaking skills in the target language
ابتدائی Experience in Glass/ Aluminum/ Construction
متوسط Fast Learner
متوسط Flexible Approach to Work
ماہر Fluency In English
ماہر Fluent in English
متوسط Food Knowledge
ماہر Fresh or experienced both can apply
ماہر good planning and organisational skills.
متوسط Help Desk Support
ماہر High Sense Of Urgency
متوسط Installation & Maintenance Of IT Software And
متوسط Installation & Troubleshooting Of Network
متوسط IP Networks
متوسط IT Hardware Support
ماہر IT Skills
متوسط Knowledge Of Windows System Administration
ماہر Lab Knowldge
ماہر LAN/WAN Management
متوسط Laying Of Network & Power Cables
متوسط Lead Generation
متوسط Linux OS
ابتدائی Loss prevention

زبانیں

ماہر پنجابی
ماہر اردو
ماہر انگریزی

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