Operations Support and handled routine tasks on daily and monthly basis.Team Management and took follow-up of all the customer queries and to achieved the desired service level and took action plans to build up the individual and organization performance and by setting up targets. Well skilled and thorough knowledge of Seibel system and coordination with front end channels and internal employees for business solutions. Provide full Back-End Support to the Franchises, Contact Center and Support Center. Follow ups on critical and pending issues. Client Services Officer and Prepare update ITV report and send to client on daily basis and Checking shipping document for tax Exemption process and Strategic transport planning for optimal routes and delivery schedule and correspondence to all queries of client for in-transit movement, documentation etc and Team Management took follow-up with other concern department regarding document custom clearance etc.
Delivered excellent customer service and build customer satisfaction and loyalty.
• Strike a positive and cooperative tone with both customers and coworkers.
• Increased the customer experience by providing information on new products, rate plans, and services through up selling opportunities.
• Prepare & update (CSR) Client Service report and send to client on daily basis.
• Handling clients:- Consulates Shipment, Diplomatic Shipments, British High Commission Shipments, US-Army Shipment , Afghan Ministry Shipment, NAS Afghanistan – (National Aviation Services). And other commercial Shipments etc...
• Correspond with shipping line, US-Consulate, Department of Ministries & Custom for document process.
• Strategic transport planning for optimal routes and delivery schedule.
• Correspondence all queries of client for in-transit movement, documentation. Etc.
• Team Management and took follow-up with other concern department regarding document & custom clearance etc.
• Take follow ups on critical and pending issues.
• Route Operations, Tracking & Vigilance of Client cargo from origin to its destination
• Any other tasks required by the management.