خلاصہ

Operations Support and handled routine tasks on daily and monthly basis.Team Management and took follow-up of all the customer queries and to achieved the desired service level and took action plans to build up the individual and organization performance and by setting up targets. Well skilled and thorough knowledge of Seibel system and coordination with front end channels and internal employees for business solutions. Provide full Back-End Support to the Franchises, Contact Center and Support Center. Follow ups on critical and pending issues. Client Services Officer and Prepare update ITV report and send to client on daily basis and Checking shipping document for tax Exemption process and Strategic transport planning for optimal routes and delivery schedule and correspondence to all queries of client for in-transit movement, documentation etc and Team Management took follow-up with other concern department regarding document custom clearance etc.

پراجیکٹس

MOBILINK (An Orascom Telecom Company)

تجربہ

کمپنی کا لوگو
Customer Services Key Account Manager
Waterlink Pakistan (Pvt) Limited (Shipping and Logistics)
اپریل ۲۰۱۲ - موجودہ | Karachi, Pakistan

Delivered excellent customer service and build customer satisfaction and loyalty.
• Strike a positive and cooperative tone with both customers and coworkers.
• Increased the customer experience by providing information on new products, rate plans, and services through up selling opportunities.
• Prepare & update (CSR) Client Service report and send to client on daily basis.
• Handling clients:- Consulates Shipment, Diplomatic Shipments, British High Commission Shipments, US-Army Shipment , Afghan Ministry Shipment, NAS Afghanistan – (National Aviation Services). And other commercial Shipments etc...
• Correspond with shipping line, US-Consulate, Department of Ministries & Custom for document process.
• Strategic transport planning for optimal routes and delivery schedule.
• Correspondence all queries of client for in-transit movement, documentation. Etc.
• Team Management and took follow-up with other concern department regarding document & custom clearance etc.
• Take follow ups on critical and pending issues.
• Route Operations, Tracking & Vigilance of Client cargo from origin to its destination
• Any other tasks required by the management.

کمپنی کا لوگو
Sr. Executive Customer Relationship.
Waterlink Pakistan (Pvt.) Limited (Shipping & Logistics)
اپریل ۲۰۱۲ - جولائی ۲۰۱۵ | Karachi, Pakistan

کمپنی کا لوگو
Team Leader
(PMCL) Telecom Mobilink
دسمبر ۲۰۰٦ - مارچ ۲۰۱۲ | Karachi, Pakistan

تعلیم

University of Karachi
بیچلرز, , Bachelors of Commerce‎
Accounting
2006

پیشہ ورانہ مہارتیں

5+ سال Be self-motivated and strong management
5+ سال Communications Skills.
5+ سال IR experience is preferable
5+ سال Strong verbal
5+ سال Written and Verbal Communication.
5+ سال Fluent in spoken and written English
ایک سال سے کم Management
ایک سال سے کم Plan And Coordinate All Installations
5+ سال Understanding of Financial Modeling & Business
5+ سال Accounts Finalization
5+ سال Branch Operations
5+ سال Business Networking
5+ سال Comp and Ben
5+ سال Customer Service Certification (CBP)
5+ سال Demand Planing
5+ سال Effective Planning
5+ سال Excellent Verbal and Written Communication
5+ سال General Accounts
5+ سال Handle Bookings
5+ سال Inventory Management
5+ سال Long term Customer Relationships
ایک سال سے کم manage
5+ سال Managerial skills
5+ سال MARKETING EVENT PLANNING
5+ سال office Automation
5+ سال Organizing
5+ سال Production Planing etc
5+ سال skills to work in Stress Environment.
5+ سال Technical Recruitment
5+ سال Warehousing
5+ سال written
5+ سال - Well qualified
3 سال 2D Vector
ایک سال سے کمAbility to Delegate Effectively
ایک سال سے کمAbility to Manage Resources Effectively
ایک سال سے کمAbility to remain calm
5+ سال Academic Writing
ایک سال سے کمAcademics & Examinations
5+ سال Account Manager
ایک سال سے کمAccounts
5+ سال Accounts Handling
ایک سال سے کمAccounts Reconcialiation
ایک سال سے کمActivity Based Management
ایک سال سے کمAdmin
ایک سال سے کمAdmin Manager
ایک سال سے کمAdministration
5+ سال administration and Management
5+ سال Administration Activities
5+ سال Administration Jobs
ایک سال سے کمAdministration Skills

زبانیں

ماہر انگریزی