خلاصہ

A creative and goal oriented graduate of Communication and Media Studies, experienced with interactive personality. Enjoy working in challenging environment. Equipped with the knowledge of journalism, corporate communication techniques and marketing strategies. Being a researcher, Customer Services Representative and sales manager, Confident in dealing with corporate sector. Having a background of working as freelance content and article writer.

تجربہ

کمپنی کا لوگو
Client Support Representative
Ticketleap.Com
اگست ۲۰۲۱ - موجودہ | Lahore, Pakistan

Managing accounts of the clients. Resolving their issues through call, email and chat support.

کمپنی کا لوگو
Client Support Representative
Ticketleap.Com
اگست ۲۰۲۱ - موجودہ | Lahore, Pakistan

Managing accounts of the clients. Resolving their issues through call, email and chat support.

کمپنی کا لوگو
Client Support Representative
Ticketleap.Com
اگست ۲۰۲۱ - موجودہ | Lahore, Pakistan

Managing accounts of the clients. Resolving their issues through call, email and chat support.

کمپنی کا لوگو
Live Chat Expert
Virtism
اکتوبر ۲۰۲۰ - موجودہ | Lahore, Pakistan

Main Duties PerformedAssisting the customers for their queries and issuesresolving their issues regarding their software subscriptionsinstallation of software in remote sessionActivation of software in remote sessionsaving cancellations and processing refunds if requiredupselling other software to existing customersonboarding new clients (from all over the world)updating CRMS like zendesk, 2checkout, limelight, UStechsupport,

کمپنی کا لوگو
Partner Care Commercial Associate
Foodpanda
مارچ ۲۰۱۹ - ستمبر ۲۰۲۰ | Lahore, Pakistan

To maintain resolutions of various queries according to the SOPs defined.To have hands-on experience of SalesForce.To assure online payments from Partners/Vendors.To convert Own delivery Vendors to Foodpanda’s logistics platform.To work on the non-commercial issues of partners; Offboarding, Ownership, Rejections etc.To verify and resolve claims of low orders, erroneous commissions , unsatisfactory performance, issues with online payment orders etc.Will be maintaining close professional relations with restaurant owners and partners to further business growth.To promote high potential brands/partners/vendors for business growth.activating/deactivating vendors based on the SOPs defined.

کمپنی کا لوگو
Business Development Associate
zameen.com
ستمبر ۲۰۱۵ - دسمبر ۲۰۱۸ | Lahore, Pakistan

Managing accounts of the clients . Marketing the projects of the company and meeting clients for business promotion and achieving sales targets. Follow up on leads.

کمپنی کا لوگو
Customer Service Representative
Mindbridge
نومبر ۲۰۱۴ - مارچ ۲۰۱۵ | Lahore, Pakistan

Taking calls of customs from Australia and newzealand and solving their issues and providing them guidance and information regarding product.

کمپنی کا لوگو
Researcher
researcher
ستمبر ۲۰۱۳ - اکتوبر ۲۰۱۴ | Lahore, Pakistan

Research for the program of iftikhar Ahmad 'jawabde' and making projects for local bodies election. Covered local bodies election and co ordinated with the correspondents in other cities.
Reason for leaving: contract

تعلیم

University of the Punjab
ماسٹرز, , M.Sc‎
Electronic Media
CGPA 3.2/4
2013
University of the Punjab
, B.A‎
فی صد 72%
2011
University of the Punjab
, F.A‎
فی صد 60%
2009
Virtual University of Pakistan
, Matric in Computer Science‎
فی صد 55%
2005

پیشہ ورانہ مہارتیں

ماہر Building Relationships
ماہر Adminstration Knowledge
ماہر Call Support
ماہر Chat Support
ماہر Conservation Awareness
ماہر Customer Service Operations
ماہر Customer Support Operations
ماہر Email Support
ماہر establish a rapport with new and existing clients
متوسط Food Knowledge
ماہر Inbound Call Center
ماہر Pursuing News Stories
ماہر Resource Management
ماہر Sales Planning & design strategy
ماہر Soft Skills
متوسط Target Setting
ماہر Time Management

زبانیں

ماہر انگریزی
ماہر اردو

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