A creative and goal oriented graduate of Communication and Media Studies, experienced with interactive personality. Enjoy working in challenging environment. Equipped with the knowledge of journalism, corporate communication techniques and marketing strategies. Being a researcher, Customer Services Representative and sales manager, Confident in dealing with corporate sector. Having a background of working as freelance content and article writer.
Main Duties PerformedAssisting the customers for their queries and issuesresolving their issues regarding their software subscriptionsinstallation of software in remote sessionActivation of software in remote sessionsaving cancellations and processing refunds if requiredupselling other software to existing customersonboarding new clients (from all over the world)updating CRMS like zendesk, 2checkout, limelight, UStechsupport,
To maintain resolutions of various queries according to the SOPs defined.To have hands-on experience of SalesForce.To assure online payments from Partners/Vendors.To convert Own delivery Vendors to Foodpanda’s logistics platform.To work on the non-commercial issues of partners; Offboarding, Ownership, Rejections etc.To verify and resolve claims of low orders, erroneous commissions , unsatisfactory performance, issues with online payment orders etc.Will be maintaining close professional relations with restaurant owners and partners to further business growth.To promote high potential brands/partners/vendors for business growth.activating/deactivating vendors based on the SOPs defined.
Managing accounts of the clients . Marketing the projects of the company and meeting clients for business promotion and achieving sales targets. Follow up on leads.
Taking calls of customs from Australia and newzealand and solving their issues and providing them guidance and information regarding product.
Research for the program of iftikhar Ahmad 'jawabde' and making projects for local bodies election. Covered local bodies election and co ordinated with the correspondents in other cities.
Reason for leaving: contract