خلاصہ

A reliable, trustworthy and conscientious Data/Account Management Specialist cum Customer Relations Executive who is able to multi-task, handle pressure, work as part of a team with infectious enthusiasm and an inspirational style, I am an exceptional person who can explore new territories and push existing limits. I am currently looking for a suitable opportunity with a company that will not only challenge me professionally but also allow me to develop my knowledge & potential further.

تجربہ

کمپنی کا لوگو
Sales Operations Executive
OLX Classifieds Pvt Ltd
ستمبر ۲۰۲۰ - موجودہ | Lahore, Pakistan

Salesforce Management. Deal Processing on Salesforce. Offline Order Processing on Admin Panel. Manage CRM, Create Customized & Standard Products in CRM. Products Creation/Customization on Salesforce. Payments Validation on Salesforce. Lead/Deal/Account Reassignment on Salesforce. Ads Transfer Requests. Ads Restore Requests. Offline Refund Requests. CS Escalations Handling. User Label Requests. Financing Whitelist Requests. Online Refunds. PTC Order Processing on Admin Panel.  

کمپنی کا لوگو
Customer Complaint Executive
OLX Classifieds Pvt Ltd
اپریل ۲۰۲۰ - ستمبر ۲۰۲۰ | Lahore, Pakistan

Handling chats/emails/calls/queries. Making calls to customers for various reasons, resolve complaints & provide information. Respond to customers professionally to provide information about products & services, take/cancel orders, or obtain details of complaints. Keep records of customer interactions, recording details of inquiries, complaints, & comments, as well as actions taken. Site audit, customer safety & security, content quality, fraud check. Follow up to ensure that appropriate actions were taken on customer’s requests.

کمپنی کا لوگو
Account Management Executive
OLX Classifieds Pvt Ltd
مئی ۲۰۱۹ - مارچ ۲۰۲۰ | Lahore, Pakistan

Data management/Data collection/Ad posting. Dealing with clients. Managing accounts details & keeping all records. Coordinating with the team members to achieve the set targets on daily basis. Tracking the errors in accounts & resolving issues. Preparing daily, weekly, & monthly reports on the activities.

کمپنی کا لوگو
Data Management Executive
Coretech Systems
ستمبر ۲۰۱٦ - اکتوبر ۲۰۱۸ | Lahore, Pakistan

Working on the e-commerce website and managing the client’s products. Evaluating and entering right data on the website from the provided sources i.e. websites, product catalog, links and files etc. Coordinating with the team members to achieve the set targets on daily basis. Tracking the errors % in the data provided and alignment/plans for the improvement. Preparing daily, weekly, & monthly reports on the activities.

کمپنی کا لوگو
Virtual Assistant
CrecenTech
فروری ۲۰۱٦ - دسمبر ۲۰۱٦ | Lahore, Pakistan

Working on US Real Estate. Making contracts of proposals. Managing Clients’ social accounts. Schedule meetings. Data extraction, data mining, data research. Respond to emails. Prepare Spreadsheets. Create Presentations. Provide customer service as first point of contact.

کمپنی کا لوگو
DATA ENTRY OPERATOR & HOD
Pactera(Arshad Enterprises)
نومبر ۲۰۱۵ - ستمبر ۲۰۱٦ | Lahore, Pakistan

Entering data from source documents within time limits. Compiling, verifying accuracy and sorting information. Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.

کمپنی کا لوگو
DATA ENTRY OPERATOR
NIFT
جنوری ۲۰۱۳ - اگست ۲۰۱٦ | Lahore, Pakistan

Punching data into system in proper order & accurate. Handling of all billing receipts. Detailed checking of each bill receipt. Reviewing data for errors. Detailed report on errors & corrections.

تعلیم

P.O.F. Institute of technology Wah Cantt
انٹرمیڈیٹ / اے لیول, , DAE (diploma of associate engineer )‎
Mechanical
2010
KPSI PRE CADET
میٹرک / او لیول, , Matriculation in Computer Sciences‎
Science
درجہ C
2006

پیشہ ورانہ مہارتیں

ماہر Account Management =
ماہر Customer Service Management
ماہر Customer Support Operations
ماہر Data Entry
ماہر Data Entry Operations
ماہر Data Entry Softwares
ماہر Data Management
ماہر Data Mining
ماہر Handle Multiple Projects
ماہر Hands-on Problem Solving
ماہر Interpersonal Leadership
ماہر Managerial Skills
ماہر Multiple Project Coordination
ماہر Problem Analysis
ماہر Strong Organizing Planning Skills
ماہر Transaction Process
ماہر Typing

زبانیں

ماہر پنجابی
ماہر اردو
ماہر انگریزی

MUHAMMAD آپکے جاننے والے

Matthew zack
iNexxus