A reliable, trustworthy and conscientious Data/Account Management Specialist cum Customer Relations Executive who is able to multi-task, handle pressure, work as part of a team with infectious enthusiasm and an inspirational style, I am an exceptional person who can explore new territories and push existing limits. I am currently looking for a suitable opportunity with a company that will not only challenge me professionally but also allow me to develop my knowledge & potential further.
Salesforce Management. Deal Processing on Salesforce. Offline Order Processing on Admin Panel. Manage CRM, Create Customized & Standard Products in CRM. Products Creation/Customization on Salesforce. Payments Validation on Salesforce. Lead/Deal/Account Reassignment on Salesforce. Ads Transfer Requests. Ads Restore Requests. Offline Refund Requests. CS Escalations Handling. User Label Requests. Financing Whitelist Requests. Online Refunds. PTC Order Processing on Admin Panel.
Handling chats/emails/calls/queries. Making calls to customers for various reasons, resolve complaints & provide information. Respond to customers professionally to provide information about products & services, take/cancel orders, or obtain details of complaints. Keep records of customer interactions, recording details of inquiries, complaints, & comments, as well as actions taken. Site audit, customer safety & security, content quality, fraud check. Follow up to ensure that appropriate actions were taken on customer’s requests.
Data management/Data collection/Ad posting. Dealing with clients. Managing accounts details & keeping all records. Coordinating with the team members to achieve the set targets on daily basis. Tracking the errors in accounts & resolving issues. Preparing daily, weekly, & monthly reports on the activities.
Working on the e-commerce website and managing the client’s products. Evaluating and entering right data on the website from the provided sources i.e. websites, product catalog, links and files etc. Coordinating with the team members to achieve the set targets on daily basis. Tracking the errors % in the data provided and alignment/plans for the improvement. Preparing daily, weekly, & monthly reports on the activities.
Working on US Real Estate. Making contracts of proposals. Managing Clients’ social accounts. Schedule meetings. Data extraction, data mining, data research. Respond to emails. Prepare Spreadsheets. Create Presentations. Provide customer service as first point of contact.
Entering data from source documents within time limits. Compiling, verifying accuracy and sorting information. Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.
Punching data into system in proper order & accurate. Handling of all billing receipts. Detailed checking of each bill receipt. Reviewing data for errors. Detailed report on errors & corrections.