Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
· Build and strengthened long -lasting client relationships based on accurate price quotes and customer-centric terms.
· Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
· Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
· Coordinated to internal teams to facilitate prompt delivery of client’s projects.
· Monitor and analyzed customer feedback to identify opportunities for improvements.
· Evaluated client needs and developed tailored solution to increase positive customer ratings.
· Liaised with marketing and sales teams to develop targeted campaigns.
Implement Firm’s Accounting Policies and interpret guidance in regards to accounting transactions.
Responsible for all accounting activities compliance with statuary requirements of all countries while firm has offices.
Prepare tax schedules and coordinate tax work papers for tax group.
Ensure completion and review of all balance sheet reconciliations and identify and communicate findings.
Liaise effectively with finance constituents on financial accounting and reporting deliverables, issues and process improvements.
Work with internal and external auditors during reviews and audits to ensure full cooperation from accounting staff and compliance with all qualified requests.
Special projects as needed
· Updated general ledger of accounts with current accurate and industry-compliant data to meet all internal and external audit requirement.
· Generated repots to identify financial trends and aging accounts in need of attention.
· Assisted cashier with processing customer payment and documenting orders.
· Supervised accounting department operation and team of up to 05 employees.
· Input vendor payments and updated accounts to reflect new balances.
· Check expensed against budget controls, entered figures and reconciled business accounts to address discrepancies.
· Accomplished 100% reduction in expense by streamlining operations.
· Overhauled process of year- end inventory audits.