Working in a Cloud-based environment.
Implementation of Project Methodologies and
Project Life Cycle to ensure the smooth running of
Operations. Working with the DevOps/Engineering team via
Assembla, fulfilling customers\' needs. Meeting
deadlines.

Increased company profits through performance
optimization strategies and efficiency improvements.

Improved customer satisfaction rating by realigning
and enforcing policies.

Managing task, Control, and Scope of Product
features. Initiation, Planning, Execution and
Completing, Closing Project / Process.

Propose NewF eatures, reducing product vulnerabilities.
Working as a change agent, getting people to
adapt to the new internal designed processes by
applying Lean and Six Sigma Methodology.

Traininga nd Development of New Hires. Work on OKRs
(Objectives and Key Results) assigned by the
departmental head.

Working on a managed hosting platform (Digital
Ocean, Vultr, lined, AWS Amazon, Google GCE).

Monitor Abuse through CSD, Slack and Daily authorization emails/notifications.

Interacting with Cross Functional team to ensure the
successful delivery of issues reported by the support on a daily basis.

Working as change agent and seeking follow-ups from   cross functional departments.

Technical Support Engineer @ Eurosoft Tech - Karachi, Sindh.

• Eurosoft Tech Experience as a TECHNICAL SUPPORT CONSULTANT.

Responsible for answering calls, E-Mails and Live chat from customers and addressing their questions and concerns regarding the company\'s products. Solving Technical issues of customers through calls, Live chat

• Resolved customer issues in a clear, courteous and straightforward manner.

• Identified and solved technical issues with a variety of diagnostic tools.

. Responsible to help U.K clients through remote access using Team Viewer, Anydesk.

. Working experience, Port forwarding on U.K routers such as Dreytak, Business Hub 5 (B.T), Talk Talk, Virgin, Techni Color, V4 VoIP e.t.c.

. Helped Clients, based in U.K regarding Software, Provided training to the Client regarding software.

Technical Support Engineer @ Gaditek - Karachi, Sindh

• GADITEK (Information Technology) Experience as a TECHNICAL SUPPORT ENGINEER.

Responsible for answering e-mails from customers and addressing their questions and concerns regarding the company\'s products. Solving Technical issues of customers through Live Chat.

• Resolved customer issues in a clear, courteous and straightforward manner.

• Identified and solved technical issues with a variety of diagnostic tools.

. Worked on Port Forwarding, protocols PPTP, L2TP, SSTP.

Electronic Engineer @ PTV Karachi Center - Karachi, Sindh

• PAKISTAN TELEVISION COPERATION (PTV-Karachi Center) ENGINEERING DEPARTMENT worked in Master Control Room and Camera Control Unit for Live Transmission as a Trainee Engineer/Internship.

• Troubleshot electrical equipment problems such as sensors.

• Installed, repaired and tested electrical and electronic systems.