Work on end-to-end Project delivery. Also, work on reports and content creation for business modules. Work alongside product managers and other project managers to turn business requirements into actionable developer specifications. Other job responsibilities include.

Working with the customer success team to setup and configure new customers in the system.
Working with third parties that need to complete tasks during the implementation process and following up with them as needed.
Compose detailed bug reports for the development team to resolve issues that may be discovered during customer onboarding.
Keeping existing systems updated on the status of customers and making sure that any delays and approaching deadlines are communicated to the rest of the team.
Identifying opportunities for process improvements and communicating them to the supervisor/manager and working with the team to develop solutions
 Problem-solving, troubleshooting, and customer diagnostics during the onboarding process.
Liaison stockholders and document business requirements.
Construct workflow charts and diagrams; study system capabilities; writing specifications.
Communicate business requirements to developers and monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
Persuade internal and external stakeholders of the benefits of new technology or strategies.
Oversee the implementation of new technology and systems.
Perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports
 Experience in test framework architecture, SQA methodologies, and feature coverage analysis;
Creating detailed, comprehensive, and well-structured test plans and test cases
Work with cross-functional teams (Architects, Developers, QA) in test automation activities across the organization
Work to continuously improve test automation concepts and best practices, automation testing strategies, and test case design specifications
Reviewing quality specifications and technical design documents to provide timely.
Contribute to the production of automation templates, examples, and training collateral

Troubleshooting and installations of all types of PC hardware & Client’s OS.
Install new IT Systems.
Update existing hardware, software, and network devices.
Data collection, verification, data analysis, and audit raw data.
Ensure accurate reporting for all reporting periods.
Works within the district to ensure compliance issues and concerns regarding daily office activities.
Coordinate with all departments any changes and/or enhancements to the requirements for MIS reporting.
Resubmit reports to the state as necessary until final accountability is obtained.
Print/review all MIS reports scrutinizing for accuracy and correcting errors.
Work with appropriate district staff before, during, and after MIS reporting submission to ensure accuracy and monitor situations that might affect funding.
Monitor and resolve any issues that result from employee errors reported to MIS.
Maintain active and inactive MIS files for staff.
Serve as liaison between MIS Data Manager, and other offices for proper placement of records.
Maintain computer database files for various departments, ensuring compliance.
Produce and distribute reports as requested.
Gather data and organize these into meaningful reports, and maintain electronic and hard copy filing systems.
Participate and assist in new project implementations.
Train, Assist, and Coordinate with field staff on MIS.
Assist Regional Director, District Directors with their presentations, and maintain IT Inventory

Address customer questions and concerns regarding the company’s products, answer incoming phone calls from customers and troubleshoot technical problems. In addition to addressing customer inquiries, concerns and suggestions, also focus on issues brought up by other departments within the company, such as sales, manufacturing, and operations.
Serve as an expert in the products that the company manufactures and develops also find solutions to problems with the products and help customers work through technical difficulties.

Quickly and accurately handle all levels of technical support communications, across multiple channels, precisely tracking all customer interactions via Intercom and other tools. Take end-to-end ownership of issues following through until appropriate resolution.
Serve as technical support level 1 and assist in troubleshooting issues as they arise.
Lead troubleshooting of bugs and other issues as they arise. Document and partner with Product and Engineering teams to usher through resolution. Investigate and solve complicated questions about data
Investigate and solve complicated questions about data.
Build relationships with other departments and work together to solve technical and non-technical challenges.
Create and maintain internal and customer-facing technical support documentation and resources
Collaborate with Engineering, Product Management, and other cross-functional peers on specific user-impacting issues
 Troubleshooting… lots of troubleshooting!

Supervise all departments to ensure quality work and provide administrative support to ensure overall success and effective daily operations.
Supervision of IT faculty, Network team, Administrative team, Counseling Team, Marketing/Sales Team, and Accounts Team.
Filter all current and future programs through the lens of the institute’s mission statement.
Collect, consolidate/organize, redevelop and/or create lesson plans for all current and future programs.
Seek out professional development and networking opportunities throughout the year.
Coordinate and facilitate staff meetings every 2 weeks with agenda items and deliverables.
Serve as a liaison/spokesperson for the teams and report directly to the MD.
Coordinate with MD on strategic planning.
Oversee the organization and updating of data entry for demographics and evaluations.
Data collection and compilation.
Collect timecards and coordinate timely payments and reimbursements for staff.
Coordinate and manage annual reports.
Coordinate and manage the budget.
Help and train new employees as per their appointment designation

Conduct classes as per schedule
Prepare quality documents
Preparation for exams and semester-end projects
Developing curricula and delivering course material.
Conducting research, fieldwork, and investigations, and writing up reports.
Publishing research, attending conferences, delivering presentations, and networking with others in the field.
Traveling to other universities or academic settings to participate in learning opportunities and gain experience.
Participating in committee, departmental, and faculty meetings.
Assisting with student recruitment, interviews, and academic counseling sessions.

Fulfilling tasks set out by supervisors from several departments.
Attending meetings and taking minutes.
Performing research at a supervisor\'s request.
Forward information by receiving and distributing communications; collecting and mailing correspondence; copying information.
Update knowledge by participating in events organized by any reputed software and/or IT company.
Enhances organization\'s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Developing applications (coding, programming)
Debugging and testing code
Documenting and testing new software applications
Researching, investigating, and fixing a wide range of technical issues
Collaborating with senior leaders
Approaching problems and creating solutions
Proactively learning about new technologies