• Expertise in managing and maintaining IT infrastructure, including servers, networks, and security.

• Proficient in monitoring and troubleshooting using Zabbix and PRTG.

• Hands-on experience with VMware ESXi, Hyper-V, XCP-ng/Citrix, Proxmox, and KVM for efficient
resource management.

• Administration of Fortinet and Mikrotik firewall for network security and traffic management.

• Managing Cisco and UniFi switches, ensuring optimal network performance.

• Strong understanding and experience of DHCP, DNS, TCP/IP, and enterprise networking concepts.

• Managing LAN, WAN, WLAN and CCTV surveillance networks.

• Implementation and management of Sophos Endpoint Security for enhanced cybersecurity.

·       Supervising the IT operations including systems, Networks, Servers, and CCTV infrastructure of a software house.
·       Assist in network design, LAN/WAN, Wireless Access points, DHCP, DNS, implementation, and maintenance.
·       Implemented Firewall security of Sophos SG430 FW including Routing, SD-WAN, Security Policies, Firewall rules, Port forwarding, and IPsec/SSL VPN.
·       Implemented VLANs, STP, SSH, and Port aggregation/ether-channel on Cisco Switches c4900 across the organization’s security and segregation for smooth Network Performance.
·       Installation and configuration of NAS, physical, and virtual IP Phones using ZYCO VoIP.
·       Managing the organization’s physical and virtual Servers using Hyper V.
·       Active Directory Management including users and groups, GPOs, and DNS management.
·       Backup Management and monitoring using Veeam of all the organization's critical Servers.
·       Configurations and management of Domain Users account, exchange email, and Security management.
·       Backup of official Data & email data of former employees.
·       Providing Level-1/2/3 System and Network support and troubleshooting to resolve users’ issues which also includes support for VOIP, Wi-Fi routers, printers, and scanners.
·       Recently Implemented On-premises Skype for Business server 2019, SharePoint Server 2019, Odoo ERP Server, and ZKT Biometric attendance system.

·       Managing the IT operations and infrastructure of the contact center.
·       Managing Fortinet 601E FW includes VDOMs, HA, Routing, Security Policies, IPsec/SSL VPN.
·       Managing Cisco Switches includes: c4300, c3800, c3500, & c2900 series.
·       Administration of Unifi wireless devices UAP-AC-HD, Switches: Unifi Gen2 24 & 48 POE, UDM Pro controller for monitoring the Network Infrastructure.
·       VLAN creation, Inter-VLAN routing, and Static routing.
·       Firewall rules to manage the inbound/outbound traffic and Traffic Bandwidth management.
·       Configuration, Installation, troubleshooting, and testing of any new Hardware, Software, and OS.
·       Email/outlook configurations, backup, and restoration of corrupted PST files.
·       Taking ownership of customer issues reported and seeing problems through to resolution.
·       Providing Level-1/2/3 System and Network and Dialer support and troubleshooting to resolve users’ issues.
·       Managing JIRA and Emails by ensuring that SLAs are met with timely resolutions.
·       Managing SaaS and PaaS services including G-Suite, Office 365, and My SQL Server, and performing Security audits.

·       Take surveys from patients regarding Sehat Card.
·       Data entry tasks as per organization's requirement.
·       Provide IT support of Computer hardware and software.