Responsible to prepare periodically HR financial Budgeting.
Ensure audit readiness & compliance in daily transactions and actively involved in ISO 9001-2015 and AG office Audit.
HR sanctioned/on board/vacant positions management and reporting structures.
Job advertisement preparation and its posting through DGPR in Newspapers, job portals, social media groups and Maintain CV data base (Soft + Hard forms).·         Recruitment & Selection processing.
Supervise On boarding, Orientation & Socializing of new joiners.
OPD & IPD claims processing, employee addition/deletions in Health and Life insurance with the insurance company.
Reconciliation of; OPD Record Utilization and all covered members enrollment in Health and Life insurance.
Health & Life insurance Invoices processing through relevent Departments after complete record audit.  
Maintain good liaison with the vendor to ensure Health insurance services for all employees round the clock.
Responsible for employees bank Accounts for their salary disbursement.
Support to the senior in Monthly payroll processing.
Record keeping of highly Confidential Gov’t Notifications & Board of Commissioner’s related documents.
Support to the Director HR in Performance Appraisal exercise and issuance of renewals, increment and promotion letters.
Ensure timey processing of employee exit process.
Coordinate with the relevant departments to ensure the smooth functioning of the HR processes. 
Adhoc reporting & analysis on the HR Data base.

Job posting through DGPR in Newspapers, job portals, social media groups.
Initial Screening of job applications and shortlisting.
Interview scheduling with relevant interview panelists.
On boarding & orientation of new joiners and their Employee Cards printing.
Ensure Data Entry and maintaining of all necessary employee records.
Employee medical/health insurance enrolment with the insurance company.
Record keeping of highly Confidential Gov’t Notifications & Board of Commissioner’s related documents.
Issuance of necessary joining, confirmation, experience and Salary letters.
Employee health and life insurance management in liaise with vendor.
Employees daily leaves and attendance record management.
Developed and managing alternate duties schedules of the PHC Employees.

• Responsible to prepare and share the Department Dashboard report to HOD on daily basis.
• Managing the HOD’s Calendar for meetings, Annual leaves plan of Regional Managers.
• Responsible to provide necessary supporting investigations for huge discount cases approval.
• Responsible to provide feedback on fraud cases of national and International usage.
• Managing giveaways store and its distribution to nationwide Regional Managers.
• Weekly Presentation on Department performance and its necessary arrangements.
• Responsible to ensure updated Head Count Details and schedule interviews\\discussion.
• Financial Transactions postings in system to minimize the bad debt.

• Regular customer follows up through personalized credit intimation systems.
• Postpaid Subscriber Base Management to ensure that customers are being monitored as per company policy
• System reconciliation to ensure that subscribers have the same level of status on Billing system, CRM and HLS
• Credit Monitoring of international roamers through FCR and NRTRDE Reports to prevent undue exposures to the company.
• 24/7 management of fraud prevention and control activities.
• Responsible to take action on all biometric unverified post-paid numbers.
• To ensure accounts statement through monthly Deposit release and write off
• Demo lines payable shared with Finance department on monthly basis so as to clear their payables from franchise commissions.

• Reporting and management of B2C segment postpaid customer’s daily cash inflow.
• Regular reporting of Collection and Bad Debt to the management.
• Regular reporting of Bio Metric Verification Project Reporting to the management.
• Personalized Credit initiation and Credit Monitoring of international roamers through FCR and NRTRDE Reports to prevent undue exposures to the company.
• Coordination with Marketing IR team to resolve the pending usages and abnormal usages reported by internal operators.
• Measuring Performance of different teams within the department through yearly assigned objectives.
• Ensure continuous review of operations to improve the efficiency and effectiveness Bi yearly audit
• Arranged Trainings for department employee by identifying their needs and to enhance their career
• Close liaison with IT, Billing, Finance, Marketing, Sales, Corporate Affairs to resolve the technical and operational issues
• Department POC to perform all HR related operational task
• Process the variable income for all department employee on monthly basis
• Need basis projects handling

• Responsible to optimize customer’s credit limit and to set access levels as per customer request.
• Responsible to verify and to validate the customer’s mailing address from third party.
• Responsible to reconcile the access level in all relevant systems.
• Close liaison with the agencies to get the work done within KPIs.

• Vetting of postpaid customers to ensure that documents are provided as per company policy.
• Customer financial evaluation to extend credit waiver on the basis of credit worthiness.
• Regular reporting of file submission to ensure 100% availability of customer contracts.

• Vetting of postpaid customers to ensure that documents are provided as per company policy.
• Prepaid Files receiving and their status updation in system.
• Postpaid customer\'s provided contact number(s) through Calls.
• Customer financial evaluation to extend credit waiver on the basis of credit worthiness.
• Regular reporting of file submission to ensure 100% availability of customer contracts.

. Front desk for walking customer support
. Account Opening
. Debit Card Promotions