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خلاصہ
A well presented, well mannered and articulate helpdesk support professional with extensive experience of performing diagnostics and resolving a user’s technical problems via telephone, e-mail and one to one. Having a proven track record of successfully finding the root causes of problems, resolving them or forwarding suggestions for improvements. A problem solve who enjoys a challenge and can work well under pressure and who possesses strong user service skills, good communication skills and attention to detail. Looking for a company which will challenge my problem solving skills and allow me to continue to develop my knowledge and potential.
تجربہ
IT Support Officer
• Manage over all 200 Computer within The Network
• Manage inventory
• Server Administration & Maintenance
• Planning, design, documentation, and implementation of desktop PCs, servers, network equipment
• Develops, maintains, and monitors procedures for all server backups
• Essential hardware support for the laptops, desktop personal computers, the printers.
• Provide support for on-site and/or remote technical issues
• Provides emergency on-call support on a rotating schedule
• Design and instastallation of Lan AND wan Networks
• Manage servers, desktop computers, printers, routers, switches, firewalls, software deployment.
• Monitor networks to ensure security and availability to users.
• Experience in deployment of cisco and other vendor’s routers, switches, Access points & firewalls.
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• Conduct research on network products, services, protocols, and standards in support network procurement and development efforts
