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خلاصہ
I am professional Digital Banking Group of Pakistan that thrives on helping other, paying it forward and going above and beyond with each and every task.I'm enthusiastic about growing and gaining new skills on my Digital Banking Group journey.I value learning from other genuine connection and hearing about other people's passion and how I can possibly help.I also believe in getting shit done but smiling, laughing and even twirling along the way!
تجربہ
Support Officer (Branchless Banking Operation)
Working as Support Officer Operations department.
Inter Bank Funds Transfer (IBFT) Dispute.
BISP and EKP Disputed Transactions
Working on the agents tax certificate.
ATM reversals dispute transection.
Processing of the agents commission disbursement.
Handling Complaint on UNISON within TAT.
Registration of the agents account.
working on E-linking agents core account.
Working on Auto Email Generated.
Monthly weekly reporting to the management.
District Coordinator Officer
Working as District Coordinator Officer.
Mobile Wallet Account Opening and Complaints handling,level 0 to 1.
Registration of the franchise/ Hub account opening.
Registration of the agents account opening.
Handling and resolving a variety of the written and verbal complaints.
Provide all support for the Project Development to Bank Alfalah.
Complaints Handling on UNISON and via email.
Working on agents tax certificate.
Ensure all complaints are respond within TAT.
Working on BISP project.
Working on stock keeping of the BVS Devices.
Deployment of the BVS devices in region and resolve their error.
Franchise and Agent Account Tagging and Un-Tagging.
Keeping records of the franchise security funds.
Handling Closure Request of the franchise and agents account.
Refunds the security funds.
Monthly weekly reporting to the management team.
Relationship Officer
Working as Relationships Officer.
manage documents for making new tender.
response all queries via email and phone call.
Keeping financial records
arranging meeting with the new business partner.
take Fallow up the pending payment via email and phone call.
Dispatch Equipments.
Monthly reporting to the management.
