• More than 12+ years of software engineering, development and customer support experience, with strong analytical, technical and organization skills.
• Strong and effective leadership skills in enlisting the support of all team members, vendor and client in aligning with project and organizational goals. Always set example by leading from front.
• An excellent problem-solver, able to quickly grasp complex systems and identify opportunities for improvements and resolution of critical issues. Highlights issues before it triggers some critical situation.
• Experienced to effectively engage customers to understand their issues, problems and needs and a lead them towards mutually acceptable resolution.
• Excellent written and oral communication with onshore or offshore team members and key stakeholders.