خلاصہ

Excellent Interpersonal and strong communication skills, appropriate Academics as well as 10 years experience in Sales and Services have prepared me to understand the business needs and problems of the organisation. I have learnt to prepare and evaluate business criteria, Multi-tasking, organise information methodically, work within a set budget, and meet or exceed expectations while working in a team environment.

I also posses the ability to lead teams and I can show them the achievement of objectives.
I am easy to adapt to change, sociable and with the desire for constant improvement.

تجربہ

کمپنی کا لوگو
Co-Founder/Sales & Marketing Lead
AWolutions Group
جون ۲۰۱۸ - موجودہ | Karachi, Pakistan

• Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans.
• Accomplishes marketing and sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures.
• Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities; improving product packaging; coordinating new product development.
• Building Distribution & retail network of Product throughout Pakistan
• Corporate Sales of the Product.
• Retail Management – Retailer Queries/Complaints.
• Coverage of product in terms of numeric and weighted.
• Setting up sales & business development objectives and achievement of targets.
• Looking after IT projects.

کمپنی کا لوگو
Zonal Manager (Agency Banking)
Habib Bank Limited
اکتوبر ۲۰۱۷ - مئی ۲۰۱۸ | Larkana, Pakistan

• Building up franchise & retail network over all in assigned areas (Larkana, Shahdadkot, Mehar, Dadu, Sehwan and surroundings).
• Franchise network development and retailer network development of about 1000 outlets.
• Retail sales and distribution.
• Volume & Value development of OTC (Retail Business & Franchise).
• Resource placement of distribution officers and Retail Sales Officers.
• Sales and distribution of mobile banking operations.
• Setting-up BISP Camps and services delivery at retail and franchises.
• Setting up sales & business development objectives and achievement of targets.
• Cross functional coordination for smooth sales operations.
• Coverage of product in terms of numeric and weighted.

کمپنی کا لوگو
Senior Executive Franchise Sales Support
Ufone (Pak Telecom Mobile Limited (Sales & Distribution)
جولائی ۲۰۱٦ - ستمبر ۲۰۱۷ | Sukkur, Pakistan

• To ensure daily visits to franchises and Ushops retailers - urban & remote area
• Work towards achieving HVC (high value customers) sales target through assigned distributors and UShop retailers every month by facilitating and engaging them
• Resolve day-to-day issues of assigned distributors and Ushop retailers
• Achieve postpaid sales targets from assigned distributors through in-house sales team every month
• To conduct trainings/sessions for Franchises/Ushops
• To enhance coordination with departments involved with franchise and Ushop facilitation
• To resolve franchise and Ushop complaints within specified time through back end teams
• To come up with strategies and initiative to bring healthy change in franchise/Ushop work environment in order to bring due growth in the business
• BVS Device Management and troubleshooting at Franchise and Ushops
• To plan for inactive retailers to bring increase in business volume
• Providing back-end support to the issues reported at franchises pertaining to customer operations/system/applications.
• Coordination with inventory teams for stock management & its related issues.
• To conduct training/sessions/demonstrations independently (presentations & training)
• To keep check and balance of franchise’s complete activities, reports, documentation, outlet ambience during visit (Spot-checking).
• Ensure proper adherence of SOPs and Service Standards at channel.
• To develop/ formulate, understand, implement and monitor the policies & procedures, performance objectives and projects delegated by the management.
• Effectively and efficiently, manage operations, issues and challenges of the Franchises in the assigned areas.
• To plan and organise monthly training sessions regarding product knowledge to franchise staff.

کمپنی کا لوگو
Executive Franchise Support
Ufone GSM
مئی ۲۰۱۰ - جنوری ۲۰۱۴ | Sukkur, Pakistan

-To ensure daily visits to franchises - urban & remote area as per itinerary
-To prepare and submit report generation in time (Daily, Weekly and Monthly)
-To conduct trainings/sessions independently (presentations & trainings)
-To enhance coordination with departments involved with franchise facilitation
-To resolve franchise complaints within specified time through back end teams
-To come up with strategies and initiative to bring healthy change in franchise work environment
-To achieve Postpay sales targets
-To keep check franchise’s complete activities, reports, Documentation, outlet ambiance during visit.

کمپنی کا لوگو
Customer Care Executive (Inbound Call Centre)
Ufone GSM
مارچ ۲۰۰۸ - اپریل ۲۰۱۰ | Karachi, Pakistan

-Maintain client relationships warm and strong.
-Resolving customer complaints and queries.
-Worked as back up Team Leader and looked after team of 20 CSRs
-Achieving targets of up selling of various products offered by Ufone
-Achieved award for “best work code understanding” and “agent of the month”

تعلیم

Shah Abdul Latif University
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, MBA‎
Marketing
CGPA 3.29/4
2017
Shah Abdul Latif University
بیچلرز, بیچلرز ان سائنس, (Bscs) in computer science‎
Computer Science
درجہ A
2007

پیشہ ورانہ مہارتیں

ماہر Channel Developer
ماہر Channel Sale
ماہر Conservation Awareness
ماہر Relations Management
ماہر Retail Sales Knowledge
ماہر Team Building
ماہر Team Motivation
ماہر Telecommunications Management
ماہر المبيعات عبر الهاتف
ماہر عمليات خدمة العملاء

زبانیں

ماہر سندھی
ماہر اردو
ماہر انگریزی

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